Facilities Helpdesk Coordinator (Stoke)

As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks.

You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the department.

This position is on a full time basis and will require a flexible approach to working hours with a rolling rota of any five days from seven, including bank holidays.

Preferred Skills, Qualifications and Experience:

• Ability to work under pressure and meet tight deadlines whilst maintaining a high attention to detail.
• Good computer skills with knowledge of Microsoft office tools, including Excel and Outlook.
• Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for facilities and other internal departments.
• Great team player with a can do attitude along with ability to work at times without supervision.
• Well organised and skilled in effective time management.
• Experience with Helpdesk,working with a CAFM system is desirable.
• Ability to work in a very dynamic environment with changing priorities.

Main Responsibilities:

• Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 Business operation.
• Supporting facilities teams with administrative tasks.
• Managing fleet of pool vehicles.
• Booking and management of electric charging.
• Working alongside engineering teams to create job plans.
• Completing end to end ownership of all high priority jobs raised.
• Dealing with third parties such as contractors and suppliers.

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