IT Infrastructure Support Technician

Competitive Salary + Excellent Benefits

Stoke-On-Trent - (ST1 5PG)

Based at our Stoke-On-Trent site and reporting to our IT Support Manager, your role as an IT Infrastructure Support Technician focuses on assisting system users with computer support and IT maintenance – from initial customer request through to final resolution. Responsible for troubleshooting and resolving issues relating to hardware, networking, operating systems and applications, you'll provide advice on technical issues to a non-technical audience.

• Providing 1st line technical support to users by, monitoring and prioritising, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA.
• Diagnosing software and hardware problems, as well as undertaking repairs and upgrades.
• Monitoring alerts and acting as first response, escalating where required.
• Monitoring and maintaining backup systems across the business.
• Assisting in the installation and configuration of new servers, networking infrastructure and other IT equipment across the business.
• Computer, Tablet, and mobile phone builds, rebuilds and configuration.
• Telephony configuration and management.
• Office 365 Support
• Providing support when required to the broader IT team including Infrastructure, Software and Security Teams.

Already an experienced IT Infrastructure Support Technician, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have:

• Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities.
• Experience of Microsoft Office 365 support.
• Excellent communication and problem-solving skills
• Full UK driving licence and willingness to travelling to our sites across the UK.

In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided.

In return, you can look forward to developing a long-term career with one of the industry's leading employers. As well as the competitive salary, this position includes other benefits such as:

• Discounted rate on a range of BSW products including Woodfuel Direct.
• Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more!
• Confidential 24/7 wellbeing support.
• Cycle to Work Scheme.
• Funded learning and career development opportunities.
• Company provided Life Assurance policy.

Interested? Click APPLY to send us your CV and to complete our online application form.

Closing Date for Applications: 31st October 2024

The Company's Job Applicant Privacy Notice is available on www.bsw.co.uk/careers/terms

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