Head of Operations

Our client based in Coventry are currently recruiting for a Head of Operations to join their national events team as soon as possible.

This is a full time, permanent role based in the Coventry office but with UK wide travel required, our client are offering between £50,000 - £60,000 per year.

The purpose of the role is to manage the welfare, safety and morale of 1100+ front-line workforce to ensure the smooth operations of Traffic Management, Security and Stewarding of high profile events in sport.

Responsibilities:

• Responsible for the ongoing management and development of the operations team (1 Head of Event Ops, 1 Operations Manager, 1 Operations Coordinator, 5 Event Day Managers), evaluating and monitoring performance, ensuring they receive feedback on their performance via monthly 1-2-1’s, areas of improvement are identified and receive continued coaching and mentoring.
• Lead all service lines including but not limited to Event Traffic Management, SIA DS & CCTV Security, Event Stewarding, Hostile Vehicle Mitigation, Event Parking & Sales
• Ensure all events have an operations pack including up to date risk assessments, traffic management plans, crowd management plans & commercial plans.
• Work in partnership with other function heads to anticipate future operational needs, managing resources efficiently and effectively to meet requirements.
• Management of all company equipment, stock, vehicles and uniforms across the UK
• Implement strategies to ensure company growth and services development, managing our operations and retaining customers.
• Be an industry leader on innovations and attend industry events such as FSOA & SGSA. Have a good understanding of Chapter 8 traffic signs manual, Green Guide & Purple Guides.

Requirements:

• Demonstrates excellent interpersonal and communication skills
• 5+ years’ experience in an operational/events environment.
• Willingness to work outside of role to support growth and success of the business, often at pace
• Proficient in the use of MS applications, with attention to detail to produce documents of a high standard
• 5+ years’ experience in line management, with a proven track record of effective coaching and mentoring
• Must live within a daily commutable distance of Coventry Head Office
• Must hold UK Driving Licence, extensive UK travel essential
• L4 Spectator Safety Desirable
• SIA DS license Desirable
• Lantra 12D M6 a must.

If interested or would like to know more, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk