Business Intelligence Analyst / Customer Support Manager KSA and Israel - Permanent Position

Job description:

Business Intelligence Analyst / Customer Support Manager KSA and Israel - Permanent Position

The Company

Eisai is a leading research based pharmaceutical organisation with an extensive portfolio across the Oncology, Neurology and Pain therapy areas.
By joining Eisai, you will be working for an organisation with a human healthcare philosophy, which means that we put the patient first in everything we do.

Your new role

As a Business Intelligence Analyst / Customer Support Manager for Kingdom of Saudi Arabia and Israel you will support the allocated Affiliates with Business Intelligence and Customer Support in key responsibilities:

• Including but not limited to CRM, Veeva Promo-Mats, Qlik Sense, Board and Sales and Activity reporting & dashboards.
• Problem solving and supporting the end user in optimising use of the systems/solutions to enable effectiveness and efficiency in their business area. Applying due diligence in follow-up of implemented solutions to ensure they meet customer quality standards.

What are we looking for?

• Degree/Masters/PhD university degree in Science/ Business/ Computing desirable
• Fluent in Arabic and English
• Liaison with:
• Internal: including Country Managers, Sales & Marketing operations and market access at all levels
• External: including BI and CRM system providers.
• Proven ability to work both within a team and independently.
• Ideally understanding of CRM systems
• Ideally knowledge of BI tools (Qlik Sense, Power BI, etc)
• Ideally experience of using ETL (Extract, Transform, Load) Tools such as Synapse
• Ideally experience in the pharma industry.

What we offer in return

Eisai offers a competitive salary and excellent wider benefits package that includes,

• Hybrid working (Depending on role)
• Car/Car Allowance (Depending on role)
• Electric charging points for Electric/Hybrid vehicles
• Discretionary Bonus
• Free onsite parking
• Subsidised onsite restaurant and coffee shop
• Learning and development opportunities
• Retail discounts
• Well-being & mental health awareness programmes
• Multi-faith prayer room

You will also be based out of our excellent EMEA Knowledge Centre (EKC) facility, which is our EU Headquarters, and offers an inclusive, and collaborative working environment.

What you need to do next

If you are interested in this position, please click ‘apply now’ at the top of this advert. Upon submitting your application, you will be asked to complete your profile, and upload a copy of your CV along with any additional information to support your application.
If you have any questions, please contact us on TalentAcquisition@eisai.net

Eisai Recruitment Statement

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application.

Eisai EMEA EDI Commitment Statement

We believe that diverse and inclusive teams promote wellbeing, learning and innovation, helping Eisai serve our patients, their families, our employees, and society. Our commitment is:

• to embrace and celebrate our differences, respecting and valuing each other.
• to include equity, diversity, and inclusion practices in all that we do so everyone has a full sense of belonging.
• to value individual talent where every employee can be themselves and thrive in an environment of openness, trust, and integrity

Location: North Mymms, GB

Posted Date: 9/20/2024