Product Analyst - Digital Channels

About Allica bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers

Department Description

The Digital Channels squads are building Allica’s online and mobile banking experiences, aimed at established SMEs, who need both fantastic technology and best-in-class customer experience. Allica aims to offer unparalleled value to UK SMEs, providing a simple and seamless approach to interacting with their banking requirements.

Allica has a modern product function, based around empowered and autonomous product squads. Alongside product specialists, each squad includes colleagues from functions such as engineering, design, marketing and testing. Our product development is fast-paced and collaborative.

We are rare amongst banks in that our senior leadership team have backgrounds at world-leading Fintechs, which shows in their active engagement with our product squad updates, and in our bank-wide adoption of modern tools & techniques such as Scrum/Kanban and Jira.

Because we are working on one of the last untapped fintech opportunities, it often means that we're often working on entirely new product or technological challenges. No two days are ever the same.

Role Description

At Allica, a Product Analyst sits at the heart of our product squads, identifying improvements to the product which increase customer and business value, and driving these through to delivery. You will be the voice of the customer within our Digital Channels squad, developing a strong empathy for our users and envision how they will experience our products and services.

You will work collaboratively with your cross-functional team to manage the end-to-end development cycle, from ideation and analysis through to design, development, testing and release.

In partnership with the Product Owner, you will be responsible for supporting the roadmap of your team, managing, and prioritising day-to-day activities, development, planning and execution, as well as how risks are addressed.

Principal Accountabilities

• Product Analysts understand the product inside out, as well as the wider business and industry context, and any objectives assigned to the product squad to drive the business forward.
• They analyse product performance and customer interactions, identifying pain points in the process and opportunities for improvement as well as determining how these should be addressed.
• Product Analyst supports the implementation of any solutions in a simple, elegant and scalable way to ensure that we are consistently delivering the best experience and value to our users.
• Our Product Analysts may not be the final decision maker, but they are responsible for ensuring that the right decision is made. They collect and analyse the right data, and effectively present it to business stakeholders, ensuring that they have the right audience, and the correct decision makers.
• Product Analysts at Allica are passionate about driving customer and business value, enthusiastic about the use of technology and are analytically and data minded.

Personal Attributes & Experience

• Strong analytical and problem-solving skills, with an affinity for breaking complex and broad problems down in a logical and structured manner
• Evidence of a bias towards execution, and a proven track record of delivering stuff
• Data minded, with experience solving problems with large, complex data sets
• Experience in banking/ Fintech and good understanding of the overall lending process
• Self-motivated, ambitious and have a strong sense of will-to-win - looking to grow fast and learn quickly within a rapidly scaling organisation
• Works quickly, without compromising on quality, and has high attention to detail
• An interest in both the strategic and operational sides of product
• Strong affinity for technology and product development, with the ability to challenge an approach or spot something that’s missing
• Able to communicate complex problems and analysis simply to a variety of stakeholders (both technical and non-technical)
• Intellectually curious, with a natural inclination to unpick complex problems and to learn challenging new skills

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• 25 days holiday – with the option to Buy/Sell
• Pension contributions
• Discretionary bonus scheme
• Private health cover (with the option to add family members)
• Life assurance
• Income Protection
• Family friendly policies including enhanced Maternity & Paternity leave
• Season ticket loans