IT Support Engineer

Role: IT Support Engineer

Salary: Up to £40,000

Benefits: 26 days holiday + bonus + private medical + excellent further benefits

Location: Northwich Hybrid - 3x Week In-Office + 2 Day WFH - 37.5 Hour week

FruitionIT are currently hiring for an IT Support Engineer to join the IT team of a global Industrial Company with almost 2000 employees across the UK, US & Canada; our client, who are based out of Northwich, are looking for someone with a progressive attitude to grow within their expanding UK branch of the business.

This IT Support Engineer will maintain c50 virtual servers & c100 endpoints within a VERY unique working environment, this is no normal office. The role will work within a small tight-knit team alongside one other 3rd Line Engineer, reporting directly into the IT Manager.

This client are a Microsoft, Cisco, Aruba house, so you will have the opportunity to work with industry leading technologies, including: Windows Server, Azure, VMWare, O365 stack: Cisco/Aruba Networking - Switches, Access Points, Routers.

This client were voted into the 2023 Great Place to Work initiative for a third consecutive year.

Main responsibilities of the role - IT Support Engineer

• To provide 1st, 2nd and 3rd lines of response to support issues communicated to Helpdesk
• Responsible for the daily administration, IT support, and maintenance of UK infrastructure
• Liaise with the 3rd party 1st line team on complex ticket resolution
• Perform routine backups, patch managements, hot fixes
• Active in the provisioning of IT services throughout the organization both on premise and cloud offerings

You will also have the opportunity to - IT Support Engineer

• Work closely with the more senior 3rd Line Engineer & IT Manager, outlining a clear path for progression

Essential skills & experiences - IT Support Engineer

• Proven experience in the 1st to 3rd Line of IT Support
• Technical experience of a Microsoft stack

(Windows, Azure, Intune, 365, Teams, SharePoint, Exchange)

• Experience working with Cisco/Aruba hardware

(Switches/Routers/Access Points)

• Experience within retail, industrial, commercial industries
• CompTIA + // CCNA // Security qualifications

If you are interested and would like to hear more, please apply.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age