IMS and Order Communications Specialist Team Leader

IMS and Order Communications Specialist Team Leader

Location: Birmingham

Salary: £29,970 - £36,483 per annum

Hours: Full time - 37.5 hours per week (on call)

The Trust is the first of its type in the UK. It was formed in February 2017 to drive forward their commitment to provide the highest quality, world-class physical and mental health care for their women, children and families. Uniting their hospitals means more seamless care; more investment to make greater advances in their specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives them a greater voice in shaping the future of family-centred care.

The Role

The postholder will be responsible for the system administration activities, database maintenance, system testing, problem analysis and resolution, training and user support for the IMS (RIS) and the Orser Communications Solution. The postholder will ensure that all information, irrespective of media, is processed and used in accordance with policies and procedures.

To provide administrative and first line management and support to the PACS and IMS team and to assist with the transfer of images using the National PACS Teams. To ensure all clinical staff receive appropriate training in the use of PACS and IMS. To work closely with all staff to provide and maintain a working system. To identify and develop in conjunction with the PACS and IMS Manager future software development potential of PACS/IMS and changes in clinical practices to meet the Trusts business needs. To manage the Clinical System Support Team and helpdesk daily. To manage in association with the Pathology IT Team the radiology aspect of the ICE Order Comms solution maintaining the catalogue between Order Communications and RIS.

Key Responsibilities

• Promote and develop user awareness of the importance of user accuracy and adherence to
  policy when using IMS and the Order Communications Systems.
• The postholder will be working in an environment that requires a high degree of accuracy and
  attention to detail, pressure with time constraints to turn around and process complex
  information and dealing with a diverse client base.
• The postholder will apply their analytical skills and judgement when responding to issues and problems with Clinical Systems to rapidly re-plan and prioritise their work, and/or the work of others, in response to the emerging issue to ensure rapid and accurate resolution.
• The postholder will be able to demonstrate the ability to co-ordinate, plan and deliver user level training to individuals and groups, as required.
• The post holder will be responsible for maintaining stock within the PACS Team and raising
  orders as required.
• The postholder will be responsible for ordering IT items via the catalogue

Skills and Qualifications

• Good standard of Secondary Education including GCSE or equivalent in English, Mathematics and a Science subject
• Evidence of continuous development
• A sound knowledge of the ITIL Processes with emphasis on Incident, Problem and Change Management.
• Experience supporting end user of multiple information systems
• Experience administering an PACS and IMS System
• Experience administering an Ordercomms System.
• Experience of participating in systems implementation.
• Experience working in a healthcare environment.
• Knowledge of basic system messaging
• Ability to lead and manage staff as necessary in the delivery of systems support
• Proven ability in learning new and complex computer systems.
• Competent computer user with good keyboard skills.
• Self-motivated and highly organized.
• Demonstrate alignment with the values and beliefs of the Trust
• Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role
• Team working
• Able to concentrate for extended periods on detailed VDU and other work.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable Trust, please click apply to be redirected to their website to complete your application.

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