ServiceNow Delivery Manager

This is an excellent opportunity for ServiceNow Delivery Manager to be part of leading-edge technology projects in London.

Cognizant's Infrastructure Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure.

Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Candidate should have active Security Clearance.

Key Responsibilities:

• Monitor and manage end-to-end delivery of client Infra services BAU delivery and projects sponsored by one or more customer groups to scope, time and budget
• Provide leadership and direction to project team members
• Initiate, build and sustain productive relationships with stakeholders
• Serve as an escalation point for customer concerns if/when they arise
• Manage P&L for the program with additional revenue opportunities and Margin Optimization
• Identify appropriate resolution to achieve client satisfaction in a timely manner
• Enforce standard methodologies, processes and tools
• Evaluate and identify Continuous Service Improvements and deliver value adds
• Schedule and run customer governance / cadence meetings and ensure that actions agreed are progressed and reported back to customer
• Define the program governance (controls)
• Manage risks and issues and taking corrective measurements
• Coordinate the projects and their interdependencies
• Service Level Management & operational controls and KPI
• Design and implement Continuous service improvements
• Align the deliverables (outputs) to the program’s “outcome” with the aid of the business change manager.
• Manage the main program documentations such as the program initiation document
• Should be able to Provide direction and implement medium to long range strategic objectives for the IT support function
• Source and manage relationships with vendors and suppliers in delivering end to end support services to the Client
• Work with internal CoE’s and support functions to be able to meet he program objectives

Experience Required:

• Must have ServiceNow Platform, ITSM, ITOM & Integration experience.
• Travel and work from client site as required

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership.