Client Operations Analyst - Gas & Electric

CLIENT OPERATIONS ANALYST - Gas & Electric

£23,310 - £27,972

HYBRID ROLE

Hours of Work: Monday - Friday 37.5hrs

We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.

POSITION RESPONSIBILITIES

A fantastic opportunity has arisen for individuals within a Managed Service environment, specifically developed for providing customers with the support they need to become Energy Suppliers. Your role as a Client Operations Analyst will be to work with the ESG Operations team to develop relations with the customers and provide excellent customer service on an array of their industry regulatory data requirements, including:

• Exception Management: Handle the registration of clients' electricity, ensuring that supplier changes are processed in compliance with industry standards and regulatory requirements.
• Client and Third-Party Communication: Maintain clear and effective communication with clients and external partners.
• Stakeholder Management and Administration: Oversee and manage relationships and administrative tasks involving key stakeholders

ABOUT YOU

We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us

You will be a very personable individual, who has experience of working within a customer focused environment and has an appetite to learn more about the energy supply industry. You will have similar experience of data entry.

Knowledge/Skills

You must possess:

• Administrative Skills: Demonstrate strong administrative abilities and proficient use of Microsoft Office applications.
• Communication Skills: Exhibit excellent communication capabilities, including objection handling and negotiation.
• Problem-Solving Skills: Possess strong analytical thinking and the ability to take ownership of issues to find effective solutions.
• Customer Service Skills: Provide exemplary customer service, addressing queries with empathy and professionalism.
• Data Analysis: Skilled in analysing data to support decision-making processes.
• Attention to Detail: Maintain high accuracy and thoroughness in all tasks.
• Stakeholder Management: Efficiently manage relationships with key stakeholders.
• Prioritisation and Organisational Skills: Effectively prioritise tasks and manage a varied workload.

You will be:

Able to demonstrate ESGs key values of

• Excellence: be accountable to deliver our best
• Passion: show how much we care each day
• Integrity: do the right thing when no one is looking
• Collaboration: work together to succeed together

COMPANY BENEFITS

• Life Assurance
• Health Cash Plan
• Enhanced Maternity Leave 13 weeks full pay 13 weeks half pay
• Enhanced Paternity Leave 4 weeks full pay
• Holiday buy scheme
• Employee Assistance Programme
• Discounted Leisure Memberships
• Cycle to work scheme
• EV & Hybrid Car Scheme
• Long Service Awards
• Private Medical Insurance

And many more!

For our full job specification please go onto our careers page under "Industry Operations" link below: Careers - ESG (esgglobal.com)