Principal Consultant - DocuSign Customer Support

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant, DocuSign Customer Support

In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies.

Responsibilities

• Drive adoption of eSign technology and digital workflow processes, including the DocuSign initiative.
• Bring a framework of expertise in E-signature and digital transformation
• Deliver business objectives to ensure operational readiness related to e-signing and digital transformation. Partner with Businesses & other Technology Units (all of Stakeholders) to gather and document business processes and requirements.
• Ensure all key considerations within each of the organization’s business units are fully understood and responsible for execution and end-to-end support of digital processes outlined and recommended.
• Provide SME-level leadership as part of overall CoE
• Provide SME-level support to cross-functional teams to identify and resolve problems. Identify key risks and issues. Manage / track appropriate mitigation plans. Ensure timely escalation in appropriate detail to stakeholders.
• Aid preparing and reviewing standard project/program progress reporting appropriately to audience level and needs.
• Facilitate User trainings
• Keep updated documentation on Jive, Sharepoint

Qualifications we seek in you!

Minimum Qualifications

BE/B Tech/MCA

Excellent written and verbal communication skills

Preferred Qualifications/ Skills

• Should have prior experience with DocuSign in development or Operations/Support capacity.
• Relevant professional experience as Software Developer/Engineer or as an Application/Platform Developer.
• Expert in Configuration – Users, groups, templates, reports, Integrations, Security, Approval Process, Email Templates
• Strong communication skills both verbal and written. Capable of collaborating effectively across a variety of IT and Business groups, across regions and different roles.
• Good customer service skills. Ability to deal with difficult situations/individuals gracefully.
• Flexible to work as an individual contributor as well with team.
• Experience managing Manage multiple, concurrent projects through all phases of the project life cycle for assigned functions / work streams.
• Innovative in exploring alternate solutioning.
• Excellent problem-solving skills
• Good negotiation, influencing and stakeholder management skills
• Organized, Excellent interpersonal skills and professional approach
• Cloud experience is desirable

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.