Maintenance Technician II

Job Details

Job Location
The Hudson - The Colony, TX

Description

The Service Technician 2 plays a vital role in maintaining the operational efficiency and aesthetic standards of a Class A multifamily property. This position requires a skilled technician who is dedicated to delivering exceptional service to residents and supporting the company's core values and culture.

Essential Duties:

• Safety and PPE: Work safely at all times and use proper Personal Protective Equipment (PPE).
• Customer Service: Provide exceptional customer service to teammates and residents, ensuring a positive and professional experience.
• Core Values and Culture: Support and uphold the company's core values and culture in all interactions and tasks.
• Effective Communication: Communicate in a timely and effective manner with residents, teammates, and management.
• Curb Appeal: Maintain the property's curb appeal to meet the Billingsley Standard.
• Work Orders: Complete emergency and routine work orders, and apartment make-ready tasks promptly and efficiently.
• General Repairs: Repair or replace floors, ceilings, walls, siding, roofing, doors, door hardware, windows, screens, and other general building items.
• Tools and Equipment: Apply knowledge of the use and care of hand and power tools and equipment.
• Troubleshooting: Troubleshoot, diagnose, repair, and replace HVAC systems (including hands-on training with HVAC specialists), plumbing (including water heaters), electrical systems, and appliances.
• Roof Access: Perform work that may include accessing flat or low slope roofs and using ladders safely.
• Vendor Interaction: Interact professionally with contractors, vendors, and suppliers.
• Technology Use: Utilize computers, smartphones, and tablets to perform job duties.
• Record Maintenance: Maintain accurate records of daily mechanical rounds and other required documentation.
• Sustainability: Observe and comply with the company's sustainability initiatives and culture.
• Preventative Maintenance: Conduct preventative maintenance within units, common areas, and mechanical rooms.
• Pool and Spa Maintenance: Maintain pools, spas, and fountains, including chemicals, logs, and safety equipment (community specific).
• Continuous Learning: Stay up to date on Grace Hill e-learnings and other required training modules.

Qualifications

• Experience: 2+ years of experience in multifamily residential, commercial, or hotel maintenance (or equivalent work experience).
• Safety Practices: Knowledge of safe work practices and proper use of PPE (Personal Protective Equipment).
• Technical Skills: Intermediate competency in HVAC, plumbing (water heaters, drain clearing, fixture replacement), electrical, appliance repair, painting, and carpentry.
• Customer Service: Exceptional customer service skills.
• Building Systems: Familiarity with building systems including fire sprinkler, fire alarm, and central mechanical/HVAC systems.
• Maintenance Knowledge: Solid understanding of general building maintenance, including work order management and scheduling unit turnover.
• Independence: Ability to take direction from a supervisor and work independently through task completion.
• Computer Skills: Basic computer skills, including the ability to use smartphones and tablets (Yardi Mobile App).
• Property Management Software: Understanding of property management software; Yardi, Grace Hill, KeyTrak, and Outlook.
• Tools Proficiency: Advanced use of hand tools and basic power tool knowledge.
• Troubleshooting: Effective troubleshooting, problem-solving, and ability to multi-task.
• Vendor Relations: Experience working with vendors, contractors, and suppliers.

Certifications:

• EPA Certification: EPA Type II or EPA Universal certification required.
• CPO Certification: Certified Pool Operator (CPO) certification required.
• MPO Certification: Certification in maintaining records, water clarity, filtration and recirculation systems, and pool treatment with biocidal shock treatment.

Location: The Colony, TX, US

Posted Date: 9/21/2024