COMMUNICATION AND EVENT APPRENTICE (H/F)

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience

• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks

• High-Performing Global Team for stronger partnerships with AXA entities

You will work with the Group CIO creates the link between technology and business strategy and priorities, defines the technology operating model for AXA, sets global and local architecture, applications and infrastructure standards, and leads the definition and execution of global technology strategy and technology lifecycle to enable innovation and business growth.

You will join IGP (Identity Global Products), the IT department in charge providing Identity Products in all the whole AXA Organization.

We are responsible of managing and transforming products allowing for the Group :

• Identity Provisioning & Authorizations: Creating, managing, and deactivating user identities and accounts and roles across various systems and applications in the organization.

• Authentication: Implementing technologies and processes that verify the identity of users and systems.

• Access Management: Ensuring that only authorized individuals have access to specific resources and information. This includes managing permissions and access controls.

• Security: Protecting sensitive data from unauthorized access and potential breaches. This involves implementing robust identity and access management policies and procedures.

• Compliance: Ensuring the organization meets various regulatory requirements related to identity management and data protection.

• In essence, the IT Identity Department is the guardian of the company’s digital identity, ensuring the right people have the right access at the right time. It’s a critical function that helps maintain the integrity, confidentiality, and availability of the company’s information assets.

• Currently transformed thanks to a major program mobilizing ~100 people, we aim to become leader on the market in terms of practices and technologies.

YOUR MISSION

As a Communication & Event Apprentice your main objective is to define the communication strategy of Identity Global Products and ensure the deployment of global communications and events related to our products.

Your responsibilities include :

• COMMUNICATION STRATEGY = 10%

o Define and maintain yearly communication strategy and calendar for our department communications

o Define and maintain yearly team event strategy and planning

o Define and maintain communication guidelines and toolkit including templates, best practices and examples (emails, newsletters, website, videos, infography, etc.)

o Analyse regularly communication best practices within AXA and in the market and identify opportunities to improve our communication strategy and toolkit

o Define and maintain knowledge management process (in alignment with ITIL v4) in collaboration with Product Managers, Product Owners and Service Owners (Product & Service Presentation, Product Roadmap, User Guides, Deployment Kit, etc.)

o Deploy and maintain regularly a performance dashboard (PKIs) on communications and knowledge

o Be proactive to identifying on improvement ideas and deploy them when validated

• INTERNAL TEAM MANAGEMENT = 20%

o Collaborate regularly with our internal teams to ensure efficiency and consistency in their communication activities, in alignment with the communication strategy, guidelines and toolkit

o Create new team rituals for our internal team

o Coordinate the organization of remote and physical team events for our internal teams (~100 people)

• COMMUNITY MANAGEMENT = 30%

Product Community

o Coordinate the preparation of monthly remote event (+ 300 participants with identity expert in all AXA entities and countries)

o Coordinate the preparation of yearly mixt (remote/physical) community forum to cover all regions (Americas, Europe, Asia, Africa)

o End-Users (~120 000 users)

o Review and validate user guides produced by project and product teams to ensure clarity and consistency

o Build and animate regularly a community of helpdesk teams (+100 helpdesk teams across the world)

Application Teams

o Build and animate regularly a community of application owners on identity topics (+2000 application owners)

• CONTENT PRODUCTION = 30%

o Produce department communications (emails, newsletters, videos, photos, articles, user guides, leaflets, quizz, etc.)

o Update regularly our department website

o Interview key stakeholders to create lesson learnt, customer feedbacks and testimonies, success story and use cases

• OTHERS = 10%

o Manage onboarding of new joiners (~10 per month)

o Coordinate usage of main communication tools (Sharepoint, Teams, Confluence, JIRA)

o Support on communication activities according to new projects and new needs

ABOUT YOU :

We are looking for someone with the following experience and skills :

You are studying for a 4/5-year degree at a communications or management school who is looking for a challenging project.

Technical skills

• Microsoft Office (PowerPoint, Outlook, Teams, Excel)

• Microsoft Project

• Content creation tools (video, newsletter, etc.)

Soft skills / transversal skills

o Ability to communicate and negotiate in an international / multi-cultural environment.

o Great creativity and ability to come up with new ideas

o “Service-oriented” person with skills in managing client relationships.

o Strong organisational skills and autonomy (management of different planning & roadmaps)

o Delivery skills, Ownership and commitment (business result oriented, project animation, conduct realization)

o Change Management methodology (e.g. PROSCI, training skills)

o Leadership (team spirit, Assertiveness, empathy, active listening)

o Reporting (incl. reporting at C-level, deadline management)

o Analytical skills to help drive “continuous improvement”.

o Fluent written & spoken English.

What we offer to you :

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.