Solution Center Engineer II

At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you're ready to join our mission of setting the standard for IT excellence, we are looking for a talented Solution Center Engineer II to join our team.

As a Solution Center Engineer II, you, and your team of are the face of R3 to our clients. You should bring a high level of customer-centric focus blended with technical expertise that aligns what we do as a business to our client's mission.

Your responsibilities will be broad and will include, but are not limited to the following:

• Provide telephone/email technical troubleshooting support to all R3 clients. Our clients require IT support ranging across a variety of categories.
• Perform advanced troubleshooting steps to resolve various technical issues related to hardware and software problems.
• Follow-up on open tickets, keeping the clients informed of any updates to their tickets.
• Log accurate and detailed notes within the ticketing system.
• Serve as technical escalation point of contact for Level 1 Solution Center Engineers.
• Configure and troubleshoot issues related to the following technologies: Windows Server, Active Directory, Windows and Mac OS, laptop and desktop hardware, Anti-Virus, Email Security, and Microsoft 365 Applications.
• Regularly update client documentation to ensure consistent accuracy.

Compensation details: 60000-72000 Yearly Salary

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