Head of Payments/Customer Services/Retail Banking

A small prestigious international bank is seeking a hands on manager for its back office operations (treasury back office, customer services & retail banking) area.

Your responsibilities will include:

• Managing a team, processing all treasury settlements, SWIFT payments (75%) and retail banking (25%) for the London branch and ensuring provision of customer services support
• Authorising SWIFT payments and treasury settlements
• Ensuring CDD/EDD is updated
• Overseeing cashiers and ensuring service delivery of VISA & Debit Cards etc
• Supporting RMs regarding HNWI and private banking
• Reviewing processes/procedures and operational risk

Your experience must include:

• Extensive proven & relevant treasury back office and SWIFT payments experience gained in banking is essential
• Relevant experience of retail/private banking
• Proven staff management skills
• Excellent communication/presentation skills to liaise at all levels and with clients
• Able to work well under pressure, show initiative and good problem-solving skills

Please note this role will be working 5 days a week in the London office.

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