Service Design and Transition Manager

Job Title: Service Design and Transition Manager - Technology - Counter Terrorism Policing HQ

Salary: The starting salary is £45,073, which includes allowances totalling £2,841.

The salary is broken down as £42,232 basic salary, which will increase annually until you reach the top of the scale £50,385. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.

Location: West Brompton

To do their job and protect the UK, Counter Terrorism Policing (CTP) needs the right tech at the right time. As a Service Design and Transition Manager, you’ll make sure that’s the case, whatever the situation or challenge. Your work isn’t just important, it’s mission critical. In effect, you could be the difference between an operation’s success or failure.

A career in Counter Terrorism Policing (CTP) is like no other, as you’ll be playing your part in keeping the country safe. In brief, you’ll be making sure CTP staff can operate as effectively as possible by delivering the IT services they need.

It means helping project managers to establish service design requirements and modelling for ongoing delivery. You’ll also develop service design across the portfolio and provide an assurance function.

In addition, you’ll see that the Service Operation as a whole is set up and in place to ensure easy handover. You’ll tackle everything from event and incident management to request fulfilment, problem management and access management.

Where necessary, you’ll also provide cross-supplier Incident Problem and Change process integration. Whatever the task, you’ll manage stakeholders’ expectations and work closely with Process Leads to ensure a smooth handover of service.

We operate in a fast-paced environment, so you’ll need to thrive in a busy team. We’re looking for service management experience gained in the public sector, plus a qualification in ITIL Service Transition and Service Design (or equivalent). Whatever your background, you’ll have led the design and transition aspect of large programmes and set up transition governance before. NPPV3 SC clearance is obligatory in this role.

In return for your efforts, you can expect a competitive salary, a Civil Service pension, excellent career development, and a highly fulfilling role.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

How to apply

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 23:55 on 24th September 2024.

www.metpolicecareers.co.uk

The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females.

As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions.

Read our full disability confidence statement.

Location: London, GB

Posted Date: 9/25/2024