Ops Centre Representative

Customer Service-Hybrid- £11.89 an hour-Ops Centre Rep

About the role
As an Ops Centre Representative, you will be working as part of a high-performance, agile, flexible team to deliver a high-quality service supporting the key functions within Field Engineering & Operations. Supporting the business area with financial tracking, financial governance and operational support. You will also be working closely with the support teams to provide cost-effective and efficient processes. Focused on customer delivery and a result-driven record of delivering to KPI’s, SLA’s and customer satisfaction.

Tell me more, tell me more… Our client is currently looking for a new recruit to join their Planning and Demand department. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:00pm Monday to Friday.

Shifts: Monday to Friday (37.5 hours)

Roles and Responsibilities:
Support the development of the standard measurements for processes to be compared againstWork schedulingPrepare and issue works orders where necessary and confirm completion of remedial works in accordance with the relevant SLAs and statutory obligations.Ticket creation and updates.Communication with customers, both external and internal, ensuring that a quality service is maintained.
Other stuff we’re potentially looking for:
Computer and IT literate-able to use software and Microsoft OfficeStrong team playerAbility to work with key stakeholders.Knowledge in telecommunicationsProactive in understanding and implementing technical and operational initiatives to drive customer improvements.
What’s in it for you? – Our client loves to reward their people for doing a great job.
This is a 26-week contract.An hourly rate of £11.89 an hour PAYEThis role provides an office-based work environment- 2 days in the office and 3 days’ work from home. First week will be training in the office.
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.

We look forward to speaking to you!

# 4508764

Location: Birmingham, GB

Posted Date: 9/26/2024