Sales Advisor (Internal Sales)

Ostermann UK is a wholly owned subsidiary of Rudolf Ostermann GmbH, with headquarters in Bocholt (Germany). We are an internationally active wholesaler of carpentry supplies and a specialist in the trade of furniture edgings and fittings throughout Europe. With over 475 colleagues at 11 European locations, we work every day to support our customers in their success with our products and services.

From our Droitwich warehouse, we deliver Europe's largest immediately available edging range in 24 hours, in quantities starting from just 1 metre. For anyone interested, there is also the option of collecting items ordered over the telephone. An attractive showroom based in Droitwich displays the variety and scope of the OSTERMANN edging range.

Your tasks:

• Sales - to increase sales through the conversion of incoming phone and email sales enquiries
• Outbound - qualifying new customers as well as contacting old customers. Small outbound campaigns to help generate business
• Enquiries - to complete quotation enquiries and return in the agreed timescale, ensuring good communication throughout the process
• Customer Service - Working with existing and new customers to deliver first-class service, building strong and sustainable relationships
• Knowledge - to develop a good understanding of product and processes. Offering advice and support to provide best solution to customer requirements
• Order processing - Input and scheduling of sales orders via SAP ERP and CRM software
• Back Office support - Give excellent and timely support to external sales team

Your profile:

• Having a friendly and engaging personality
• Comfortable working with a range of different people
• Should have a confident manner
• Excellent Telephone Manner
• Able to work as a part of a sales team
• Be able to demonstrate excellent Customer Service
• Confident in using a variety of IT packages
• Willing and open to learn

It would be also advantageous to have a working knowledge of SAP ERP and CRM, as well as a knowledge of the UK woodworking industry.

We offer:

• An interesting and varied job with room to develop your own ideas in an innovative and successful company
• Performance-oriented salary
• Flat hierarchies and communication at eye level
• Intensive training in our product range and regular feedback meetings
• 30 days' holiday
• Further benefits: numerous staff events, health promotion, bike leasing, attractive social benefits, hot drinks - with us you benefit from numerous extras

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