Nine Twenty
Application Support/Onboarding Specialist, Hybrid, 35-42k bonus & benefits
Job Location
Glasgow, United Kingdom
Job Description
Application Support/Onboarding Specialist, Hybrid, SaaS Solutions, 35-42k + bonus & benefits
If you strive to provide exceptional application support and excel at assisting users seamlessly migrate to new application and technologies. As well as having the personality to thrive in a professional environment where you will assist customers, in person or by video/phone in onboarding, training, and migrating to new innovative financial systems. Then this could be the perfect opportunity for you to progress your career.
The Company:
A well-established global SaaS provider with over 40 years of experience in delivering tailored software solutions is seeking an Onboarding Specialist to join their team. This company has a strong client base in the UK and a growing international presence, with a market-leading software solution in its industry.
This is a company that genuinely values its staff, fostering a culture where employees rarely leave. The company prioritises employee development, well-being, and job satisfaction.
What You’ll Do:
As an Application Support & Onboarding Specialist, you will be the go-to expert for customers as they update, migrate and integrate with our clients cutting-edge financial platforms. Through You’ll be responsible for ensuring seamless onboarding experiences while providing high-quality support and training. Once fully trained, your role will include:
Onboarding new customers, guiding them through the setup, migration, and integration of financial systems.
Acting as a super user and product expert, providing in-depth knowledge of the platform and resolving user queries.
Training customers on the use of their SaaS applications, ensuring they are confident and fully equipped to leverage the system’s features.
Assisting with sandbox, data migration and ensuring smooth transitions for clients from legacy systems to advanced platforms.
Providing ongoing support, troubleshooting technical issues, and addressing customer concerns.
Collaborating with internal teams to improve customer onboarding processes and ensure clients’ feedback is incorporated into future product developments.
What We’re Looking For:
Strong experience in customer support or training roles, ideally with a focus on SaaS or financial systems.
Ability to explain complex systems in simple terms and provide effective training to users with varying technical knowledge.
Knowledge of financial applications, accounting systems, or similar technology.
Excellent communication and interpersonal skills with a passion for helping clients succeed.
Experience in onboarding and data migration processes is a plus.
A proactive attitude, problem-solving skills, and the ability to adapt in a fast-paced, client-driven environment.
Why Join
Be part of a pioneering team transforming the financial SaaS landscape.
Enjoy a role where your expertise makes a direct impact on customer success.
Collaborate with industry leaders in a company that values innovation, customer service, and teamwork.
Competitive salary, comprehensive bonus, benefits, and a supportive, inclusive work culture.
We are looking for an enthusiastic individual who is ready to help clients transition smoothly, understand the platform deeply, and provide world-class support and training.
If this sounds like the perfect opportunity for you, we’d love to hear from you!
If you are an Application Support/Onboarding Specialist looking for your next challenge, hit apply or please send your CV via email to Lewis at (url removed)
Location: Glasgow, GB
Posted Date: 9/28/2024
If you strive to provide exceptional application support and excel at assisting users seamlessly migrate to new application and technologies. As well as having the personality to thrive in a professional environment where you will assist customers, in person or by video/phone in onboarding, training, and migrating to new innovative financial systems. Then this could be the perfect opportunity for you to progress your career.
The Company:
A well-established global SaaS provider with over 40 years of experience in delivering tailored software solutions is seeking an Onboarding Specialist to join their team. This company has a strong client base in the UK and a growing international presence, with a market-leading software solution in its industry.
This is a company that genuinely values its staff, fostering a culture where employees rarely leave. The company prioritises employee development, well-being, and job satisfaction.
What You’ll Do:
As an Application Support & Onboarding Specialist, you will be the go-to expert for customers as they update, migrate and integrate with our clients cutting-edge financial platforms. Through You’ll be responsible for ensuring seamless onboarding experiences while providing high-quality support and training. Once fully trained, your role will include:
Onboarding new customers, guiding them through the setup, migration, and integration of financial systems.
Acting as a super user and product expert, providing in-depth knowledge of the platform and resolving user queries.
Training customers on the use of their SaaS applications, ensuring they are confident and fully equipped to leverage the system’s features.
Assisting with sandbox, data migration and ensuring smooth transitions for clients from legacy systems to advanced platforms.
Providing ongoing support, troubleshooting technical issues, and addressing customer concerns.
Collaborating with internal teams to improve customer onboarding processes and ensure clients’ feedback is incorporated into future product developments.
What We’re Looking For:
Strong experience in customer support or training roles, ideally with a focus on SaaS or financial systems.
Ability to explain complex systems in simple terms and provide effective training to users with varying technical knowledge.
Knowledge of financial applications, accounting systems, or similar technology.
Excellent communication and interpersonal skills with a passion for helping clients succeed.
Experience in onboarding and data migration processes is a plus.
A proactive attitude, problem-solving skills, and the ability to adapt in a fast-paced, client-driven environment.
Why Join
Be part of a pioneering team transforming the financial SaaS landscape.
Enjoy a role where your expertise makes a direct impact on customer success.
Collaborate with industry leaders in a company that values innovation, customer service, and teamwork.
Competitive salary, comprehensive bonus, benefits, and a supportive, inclusive work culture.
We are looking for an enthusiastic individual who is ready to help clients transition smoothly, understand the platform deeply, and provide world-class support and training.
If this sounds like the perfect opportunity for you, we’d love to hear from you!
If you are an Application Support/Onboarding Specialist looking for your next challenge, hit apply or please send your CV via email to Lewis at (url removed)
Location: Glasgow, GB
Posted Date: 9/28/2024
Contact Information
| Contact | Human Resources Nine Twenty |
|---|