Desktop Support Engineer

Desktop Support Engineer:

We are seeking a highly skilled and detail-oriented end user computing Engineer to join our team existing DSS team.

· In this role, you will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 10/11 operating systems across our organization.

· You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair.

Key Responsibilities:

· Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case of laptop swaps. 2. User Onboarding/Offboarding:

· Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details.

· Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts.

Documentation:

· Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing.

· InTune: Onboard devices in InTune and provide support.

· MAC Support:

· Hands on with Mac support, reimage Mac machines, JAMF

· Office 365 – Support Office 365 related queries 8. Continuous Improvement: Stay updated with the latest Windows 11 features, and industry trends to identify opportunities for process optimization and enhancement.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

· ITIL Certified 3. Proven experience as a deskside/end user computing or similar role,

· In-depth knowledge of O365, Operating system. Windows 11, Mac OS, JAMF technologies.

· Strong proficiency in image creation, customization, and application packaging is an added advantage

· Knowledge of ITSM tools, Service Now

· Excellent troubleshooting skills with the ability to diagnose and resolve complex issues.

· Strong communication skills to collaborate effectively with cross-functional teams and stakeholders.

· Certifications such as Microsoft Certified: Windows 10 or Window 11