Account Manager Financial Services

Role Title: Account Manager Financial Services

Role Designation: Manager

Location: London

About Infosys BPM Ltd:

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June, 2018.

Key Responsibilities & Deliverables:

: Experience within Financial Services banking sector is essential.

: Stakeholder management is required.

: Account management experience required.

: They must possess a strong understanding of the financial industry, including the latest trends and technologies.

: Managing a portfolio of client accounts and monitoring the ongoing activities related to them.

: Meeting with clients to discuss their evolving needs and to assess the quality of the company’s relationship with them.

: Developing and implementing strategies for maintaining and growing existing client relationships.

: Using an understanding of the client’s needs and objectives to propose suitable financial products and services.

: Collaborating with the sales team to ensure that the financial products and services meet the client’s expectations.

: Ensuring the delivery of monthly, quarterly or annual sales goals and revenue target.

: Handling and resolving client complaints and ensuring client satisfaction.

: Coordinate with internal teams to ensure timely and successful delivery of our solutions that meet clients’ needs

: Preparing reports of account activity, expenditures, profit and loss, and other performance metrics.

: Conduct regular client reviews and identify opportunities for upselling and cross-selling.

: Ability to manage multiple accounts effectively and efficiently.