IIB Support Analyst

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a IIB Support Analyst

What you’ll do:

Monitoring different dashboards

- Patient Access

- Formulary

- Provider Directory Medicare

- Provider Directory Medicaid

- Demo

- Payer to Payer

- Access Authorization

- Developer portal registrations

- CA Commercial file transfers

- GCP looker studio

- Analyzing 3rd party vendors’ issues.

- Responding to 3rd party vendors’ emails with the resolution.

- Arranging working sessions and resolving 3rd party vendor issues.

- Arranging meetings with different backend systems and other stake holders such as architects, integration architects, business, and other prod support teams to resolve the issues.

- Identifying the post-production defects and assigning to the train teams.

- Helping offshore team as and when required.

- Deployments such as key rotation in prod.

- Taking care of Concept files download and upload and addressing if there are any issues.

- Attending Scrum teams’ daily calls.

- Working with Google team to resolve any GCP related issues.

- Providing suggestions to train teams for better documentation.

- Incident management in SNOW.

- Updating and refreshing the Quick Base Interop app with the incidents.

- Writing splunk queries based on the requirement which eases issue analysis and different report generation.

- Setting up Splunk alerts.

- Working with and providing suggestions to the Splunk team while creating new dashboards and updating existing dashboards.

- Setting up Topaz alerts with the help of Topaz team.

- Working with 1UP external team as part of Payer to Payer.

- Working on Automation.

- Setting up APIs in the Postman to recreate the issues.

- Creating monthly reports to present to Nathan.

- Sending Daily status report email to the leadership.

- Initiating and coordinating IRTs.

Preferred experience:

- Bachelor’s degree or equivalent experience.

- Knowledge in;

- APIC

- IIB

- Datapower

- GCP knowledge

- SQL

- Rest API

- Powershell (Good To Have)

- Ability to write queries in Splunk and alert configurations.

- SME knowledge in FHIR standards.

- In depth knowledge in HL7 formats and Interoperability program.

- Knowledge in identifying relationship among different resources such as Organization, Practitioner, EOB etc..

- Microservices

- Advanced English

Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!
Join us now!

#BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

Location: Guadalajara, MX

Posted Date: 10/2/2024