Spa Service Agent

Armani Hotel Milan is looking for a Spa Service Agent at Armani/SPA. We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills. MAIN RESPONSIBILITIES • Ensure guest experience exceed expectations. • Assure SPA premises and equipment are kept clean at all time ensuring guests and colleagues’ health and safety at all times • Promote the sale of SPA Services and beauty products in conjunction with beauty treatments. • Assist in the sales of accessories and cross related services and activities in the SPA. • Responsibility for all payments made for beauty therapy treatments/products. • Dealing with clients requests & needs efficiently and effectively. • Ensure a high quality of service to guests and visitors at all times, understanding and anticipating guest needs exceeding expectations. • Take appropriate action to resolve guest complaints as per SPA regulations. • Take responsibility for stock control ensuring optimum stock levels at all times containing costs. • Take responsibility for SPA bookings and accounting systems • Take responsibility for opening and closing the SPA. • Take responsibility for cashing up. • Take responsibility for the accurate maintenance of SPA equipment and operating supplies, contacting promptly Maintenance and follow-up. • Keep accurate records of suppliers and external maintenance companies visits. • Record accurately details of all treatments taken for each client including clients preferences and information relevant to receiving SPA Treatments. • Check guests health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly. • Contact SPA Manager regarding guests medical conditions, health needs or when taking medication. • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager. QUALIFICATIONS AND EXPERTISE • Reading, writing and oral proficiency in English and Italian • Previous experience in similar or related positions • Excellent communication and organization skills • Able to work calmly & confidently under pressure Applicants must hold legal authorization to work in Italy at the time of application. We look forward to receiving your application Role: Spa Service Agent Job Type: Permanent , Full Time Location: Milan, Apply for this job now.

Location: Milano, IT

Posted Date: 10/4/2024