Client Success Executive

About FOMO Pay
Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.
As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:

• FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBank – Facilitate businesses’ everyday requirements for transactional banking needs
• FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Join and Grow with us!
At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

Key Responsibilities:

• Manage clients’ post-sales activities and cultivate strong relationships with clients by providing an elite client experience
• Maintain professional and effective working relationships with newly onboarded clients and accurately assess the risks in the relationships and their development
• Assist clients with the setting up of their accounts with the Company, leading up to their first transaction
• Manage clients’ inquiries and resolve queries or issues promptly after their onboarding
• Create, identify and qualify selling opportunities by maintaining close communication and engagement with the clients
• Develop trusted relationships with key accounts and high-priority clients to encourage high-volume transaction flows
• Ensure the timely and successful delivery of our products and solutions according to the clients’ needs and objectives
• Work closely with the sales and accounts teams to ensure the effective handover processes of the client

Requirements:

• Degree in Business/Economics/Sales & Marketing or equivalent
• Entrepreneurial and able to work in fast-paced environment with numerous stakeholders
• Resourceful and independent with good problem-solving skills
• Strong communication and relationship-building skills
• Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market
• Commercial understanding of technology solutions, specifically towards financial services industry preferred

Our Perks and Benefits :

• Competitive Compensation and Benefit Package
• Group Hospitalisation and Medical Insurance
• Fun and Dynamic Environment with plenty of learning and growth opportunities
• Career Advancement
• Professional Development Training Workshops
• Team Building Sessions