Onboarding Executive

About FOMO Pay
Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.
As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:

• FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBank – Facilitate businesses’ everyday requirements for transactional banking needs
• FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Join and Grow with us!
At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

Key Responsibilities:

• Manage onboarding and offboarding of new and existing clients for the group
• Liaise closely with clients and relevant business units for the onboarding and offboarding process
• Maintain professional and effective working relationships with new clients and relevant business units, and accurately assess the risks of the onboarding applications
• Manage clients’ inquiries and resolve queries or issues promptly during the onboarding process
• Assist new clients with the setting up of their accounts with the Company
• Work closely with the relevant business units to ensure the effective handover processes of the client
• Identify gaps in processes and systems and liaise with IT/ Product team for enhancement
• Maintain Standard Operating Procedures whenever there are changes to work processes or systems

Requirements:

• Degree in Business/Economics/Sales & Marketing or equivalent
• Entrepreneurial and able to work in fast-paced environment with numerous stakeholders
• Resourceful and independent with good problem-solving skills
• Strong communication and relationship-building skills
• Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market
• Commercial understanding of technology solutions, specifically towards financial services industry preferred

Our Perks and Benefits:

• Competitive Compensation and Benefit Package
• Group Hospitalisation and Medical Insurance
• Fun and Dynamic Environment with plenty of learning and growth opportunities
• Career Advancement
• Professional Development Training Workshops
• Team Building Sessions