Disputes Specialist with German

Miejsce pracy: Kraków

Your responsibilities

• Drives improvements, is customer oriented and uses language skills to liaise with local customers and understands their pain points
• Uses strong analytical and digital skills to create better insights, ensure disputes are resolved and prevented from repeating in future
• Demonstrates pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitates the identification and resolution of any customer disputes
• Manages customers queries, solves and closes disputes and performs root cause analyses

Our requirements

• English language skills on a fluent level
• German language skills on a minimum B2/C1 level
• Experience related to Order to Cash/Customer Service area
• Strong communication and problem solving skills
• Experience with SAP and Excel systems
• Experience in multi-national environment

What we offer

• Hybrid ways of working
• Private medical healthcare
• Attractive performance bonus
• Sodexo pre-paid card
• Life insurance
• Employee referral program
• Wide range of trainings
• Local and global job opportunities within HEINEKEN
• Parking space
• Open bar once a week
• We are ACCA Approved Employer

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• integration events
• corporate sports team
• parking space for employees
• extra social benefits
• pre-paid cards
• christmas gifts
• employee referral program
• charity initiatives
• flexible work from home scheme after pandemic/lockdown
• open bar on Fridays

HEINEKEN Global Shared Services

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

Location: Kraków, PL

Posted Date: 10/17/2024