Senior Specialist OtC (US - 2nd shift)

Miejsce pracy: Kraków

Your responsibilities

• Meets deadlines and demonstrates high quality when processing collection process: regular contact with portfolio of complex customers, negotiates payments, identifies disputes, payment promises, payment applications, account reconciliations, etc
• Handles more advanced collection cases and supports other team members in solving disputes
• Organizes weekly meetings with team members within smaller group to review portfolio and set up action plan
• Achieves monthly targets for overdue level and overviews target execution for Junior Specialists and Specialists
• Partners effectively with stakeholders to achieve common goals; engages team members and carries team knowledge
• Prepares and reviews daily ad-hoc reports within agreed SLAs
• Participates and leads local and global processes' improvement initiatives
• Coaches Junior Specialists and Specialists on identifying and managing process' improvement projects
• Complies and ensures the operations are aligned with company’s policies and procedures
• Identifies issues or risks and proactively works on resolution, involving management
• Provides training and guidance to new team members
• Participates in global projects
• Reports and monitors process risks and gaps, constantly looks for improvements

Our requirements

• Working time according to US EST (14:00-22:00)
• Advanced knowledge of Microsoft Office (especially Excel) and SAP and collection module
• Fluent knowledge of English (written and oral)
• Very good communication skills especially via calls, ability to maintain professional business contacts with customers, ability to take difficult cases and discussions and lead escalations
• Analytical mindset and accuracy

Benefits

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• fruits
• integration events
• corporate sports team
• coffee / tea
• parking space for employees
• extra social benefits
• meal passes
• pre-paid cards
• sharing the costs of tickets to the movies, theater
• holiday funds
• christmas gifts
• employee referral program
• charity initiatives
• hybrid work opportunities

Getinge Shared Services sp. z o.o.

GETINGE is a leading global medical technology company with operations in the areas of surgery, intensive care, infection control, care ergonomics and wound care.

We employ more than 15 500 talented employees across the globe who deliver innovative products and solutions that contribute to quality enhancement and cost efficiency within healthcare and the life sciences. At Getinge you are involved in the creation of sustainable healthcare for future generations.

GETINGE is active in over 44 countries and generates sales exceeding SEK 29,8 billion. We are expanding rapidly and will double in size over the coming years. Join us on this exciting journey!

Getinge SSC is a Shared Service Center that provides Customer Service and Accounting services to the entities within Getinge in EMEA and North America Regions. We offer a great opportunity to develop your carrier path in finance, accounting and customer service in the international environment and be important part of Getinge Shared Service Center.

Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".


Location: Kraków, PL

Posted Date: 10/17/2024