Head of Application Support

We are seeking an experienced Head of Application Support to lead our teams in providing top-quality support for Java-based applications running on AWS. The successful candidate will have a strong background in Java technologies and AWS, with expertise in application support, troubleshooting, and problem-solving.

Key Responsibilities

• Lead the application support teams, providing guidance, coaching, and mentorship
• Ensure timely and effective resolution of application incidents, requests, and problems
• Manage L2 and L3 teams to improve application stability, performance, and reliability
• Coach and Mentor L2 and L3 teams to upskill and uplift
• Managing and developing distributed microservices architecture built using API
• Develop and maintain expertise in Java technologies (e.g., SpringBoot / SpringBatch) and AWS services (e.g., EC2, S3, RDS, EKS, ECS, CloudWatch)
• Implement and maintain application monitoring, logging, and alerting tools (e.g., ELK, CloudWatch, Slack etc)
• Ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Provide after office hours support where required
• Manage and guide the team to resolve application security findings and CVEs within the agreed SLA.
• Develop and execute comprehensive testing strategies for application changes
• Ensure compliance with ITIL best practices, ITSM processes, and organizational policies
• Ensure organizational SDLC processes are followed diligently
• Manage vendor relationships, contracts, and performance (e.g., AWS support)
• Stay up to date with industry trends, research, and emerging technologies
• Support internal and external audit on application SDLC, governance and security
• Prepare metrics and reports for senior stakeholders and regulator

Preferred Qualifications

• Bachelor’s degree in computer science / engineering or its equivalent
• Minimum 8-12 years of relevant experience in leading and managing application and support teams
• Strong experience in Java technologies (e.g., SpringBoot / SpringBatch) is a must
• Strong experience in supporting critical application workloads on AWS Cloud
• Strong leader in SLDC and DevSecOps processes and tools
• Experience working in a regulated financial institution is an advantage
• Able to represent BCS in external projects with industry participants
• Hands-on, detailed and a team player exemplifying the “can-do” attitude
• AWS Certification – Solution Architect Associate and Developer Associate is a must
• AWS Certification – DevOps Engineer Professional, Security and Advanced Networking Specialty is an added advantage
• Experienced in application and engineering and automation
• Good analytical and problem-solving skills
• Good oral and written communication skills. Able to effectively communicate with C-Suite and Board members
• Good team player with positive attitude