Red Seven
Application Support
Job Location
Amport, United Kingdom
Job Description
Software Support Engineer - Application Support. - MS - SQL Server.
Location: Salisbury for 3 months, then moving to hybrid after 3 months (3 days from home a week)
The company are an established software house that develop enterprise software solutions.
They are looking for an Application / Software Support engineer with experience in Ms-SQL.
The role involves working within a team of 5 providing application support with some installation work on the companies own software solutions, which are SQL Server based.
The company offer a great place to work. They have incredibly low staff turnover due to providing an excellent working environment and culture to continue to grow and develop your career.
Job Role
* install and configure computer applications
* provide support over the phone or via remote desktop software, clients resolve issues
* follow instructions and guidance in Confluence to find a fault or set up a system
* support the roll-out of new applications
* prioritise and manage many open cases at one time
* rapidly establish a good working relationship with customers and other professionals, such as software developers
Skills
* a good memory of how software and operating systems work
* excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
* the ability to work well in a team
* strong problem-solving skills
* the ability to prioritise your workload
* Ideally have experience in support or a familiarity with software and working in a technical environment.
* Be familiar with a ticketing system for the receipt of issues and updating with internal notes of your actions and communications with the client
* Ability to translate technical information to varying levels of end-user literacy
Location: Amport, GB
Posted Date: 10/19/2024
Location: Salisbury for 3 months, then moving to hybrid after 3 months (3 days from home a week)
The company are an established software house that develop enterprise software solutions.
They are looking for an Application / Software Support engineer with experience in Ms-SQL.
The role involves working within a team of 5 providing application support with some installation work on the companies own software solutions, which are SQL Server based.
The company offer a great place to work. They have incredibly low staff turnover due to providing an excellent working environment and culture to continue to grow and develop your career.
Job Role
* install and configure computer applications
* provide support over the phone or via remote desktop software, clients resolve issues
* follow instructions and guidance in Confluence to find a fault or set up a system
* support the roll-out of new applications
* prioritise and manage many open cases at one time
* rapidly establish a good working relationship with customers and other professionals, such as software developers
Skills
* a good memory of how software and operating systems work
* excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
* the ability to work well in a team
* strong problem-solving skills
* the ability to prioritise your workload
* Ideally have experience in support or a familiarity with software and working in a technical environment.
* Be familiar with a ticketing system for the receipt of issues and updating with internal notes of your actions and communications with the client
* Ability to translate technical information to varying levels of end-user literacy
Location: Amport, GB
Posted Date: 10/19/2024
Contact Information
| Contact | Human Resources Red Seven |
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