Assistant General Manager - Plettenberg Bay (4 Star Hotel)

Our client is seeking a dedicated and experienced Assistant General Manager to join their prestigious 4-star hotel. The ideal candidate will possess a strong background in hospitality management, with a passion for providing exceptional guest experiences. Key Responsibilities/Duties (not limited to): Operational Oversight: Assist the General Manager in overseeing all hotel operations, ensuring seamless service delivery and adherence to brand standards. Staff Leadership: Recruit, train, and mentor team members, fostering a collaborative and motivated work environment that emphasizes exceptional guest service. Guest Relations: Proactively engage with guests to enhance their experience, addressing any concerns or requests with a warm and personalized approach. Financial Management: Assist in budgeting and financial planning, monitoring expenses, and implementing strategies to maximize revenue and profitability. Quality Control: Conduct regular inspections of hotel facilities and services to ensure compliance with health, safety, and quality standards. Sales and Marketing Support: Collaborate with the sales and marketing team to develop promotional strategies that attract new guests and retain existing clientele. Event Coordination: Oversee the planning and execution of events and functions, ensuring all aspects meet the hotel\''s high standards and client expectations. Inventory Management: Manage stock levels for hotel supplies, ensuring timely ordering and efficient usage while minimizing waste. Reporting: Prepare regular reports on operational performance, guest feedback, and staff performance for review by the General Manager. Requirements: Matric Tertiary Qualification - Advantageous Minimum of 2 years of experience in a similar role within the hospitality industry. Proven stability in employment history; strong references required. Warm, approachable demeanor with excellent interpersonal skills. Strong attention to detail and a commitment to excellence. Proficient in hotel management software and MS Office Suite. Knowledge of budgeting, forecasting, and financial reporting processes.

Location: Plettenberg Bay, ZA

Posted Date: 10/20/2024