Java Support Engineer

Job Description : - Serves as backup for the Technical Operations Manager and act as escalation point of contact for application support teams. - Supervise and manage a team of support engineers to provide effective and timely day-to-day application support, advice, guidance and timely problem resolution to achieve operational outcomes. - Manage day-to-day work activities of the team, including assigning, monitoring & prioritizing support tickets (JIRA) ensuring SLA/OLA has been met covering 24/7 shifts. - Work closely and collaborate with developers, QA, Release and Implementation teams for timely resolution and to enhance customer experience. - Implement cross function training and job shadowing / knowledge sharing among the team members. - Maintaining and updating technical documents, knowledge base articles and procedures - Innovation and analytical skills to generate viable option and develop solutions to diverse workspace issues and take responsibility for outcomes. - Contribute to scrum sessions and the overall improvement in our technical support process and represent Technical Support Teams on global platforms within MCO. - Providing pre and post technical support for major SaaS releases and occasional shift rotations. - Provides technical direction, understands vision, goals and direction of the team. - Communicates project plan information, objectives, and deliverables to the team. - Identifies opportunities for continuous and Skills : - 6 years of experience in Application Support for enterprise products (L3) - Excellent written and verbal communication skills - Working SQL and Linux/Unix knowledge - Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins - JBoss Application Server, Apache, and Oracle - JSP, CSS, XML, HTML, AngularJS - Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption (ref:hirist.tech)

Location: Hyderabad, IN

Posted Date: 10/24/2024