Billing Supervisor/Manager

We are offering an exciting opportunity for a Billing Manager. This position involves overseeing the North American Billing Function and managing a team, ensuring accurate and timely invoicing. The role will also entail collaborating with other departments to streamline billing and customer credit processes. This is a high profile position in which you will be empowered to re-engineer processes in collaboration with other departments and increase and structure the team to realize your vision.Responsibilities: Overseeing the North American billing functionManaging and mentoring a team to ensure efficient operationsEnsuring accurate and timely invoicing for customersCollaborating with other departments to streamline billing and customer credit processesUtilizing skills in Billing, Customer Portal, and Process Improvement to optimize operationsWork in collaboration with accounts receivable, customer success, and sales teams to ensure the timely resolution of customer inquiries.Achieve agreed KPIs to ensure customers receive a quick resolution to all invoicing queries. Monitoring customer accounts and taking appropriate action when necessaryAddressing and resolving customer inquiries related to billingMaintaining accurate customer credit recordsImplementing process improvement strategies to enhance efficiency and effectivenessTraining new team members in billing systems and procedures. Proven track record in process improvement initiativesExperience in a B2B Billing functionExperience leading a teamFamiliarity with customer portals and their functionalityTech-savvy and able to collaborate with IT to drive process improvement, establish control and improve efficiencies Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.5461. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2024 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: Markham, CA

Posted Date: 10/29/2024