Customer Service Representative

We are offering a contract to hire employment opportunity for a Customer Service Representative in Stoney Creek, Ontario. This role is primarily in the customer service industry, where you will be tasked with responding to customer inquiries, maintaining customer records, and other related tasks.Responsibilities:- Engage in purchase order entry and processing to ensure all customer orders are handled promptly and accurately.- Manage customer communication and feedback, providing top-tier service and resolving any issues that arise.- Monitor and track customer shipments, ensuring that all goods reach their destinations on time.- Review and process invoices, ensuring accurate billing for all customer transactions.- Maintain and manage email inboxes, ensuring all customer communications are responded to in a timely manner.- Monitor the Electronic Data Interchange (EDI) system, ensuring seamless digital exchanges of data with customers.- Set up new items in the ERP system, ensuring that all product information is up-to-date and accurate.- Assist with the annual inventory count, ensuring accurate record-keeping.- Communicate with internal and external stakeholders, fostering strong relationships and ensuring all relevant parties are kept informed of any updates or changes.- Assist other team members as needed, contributing to a collaborative and supportive team environment.- Minimum of 2 years of experience in a Customer Service role.- Proficiency in Data Entry tasks.- Ability to communicate effectively through Email Correspondence.- Proficient usage of Microsoft Excel and Microsoft Word.- Experience in Order Entry operations.- Knowledge of EDI - Electronic Data Interchange.- Ability to maintain Adequate Inventory.- Experience in managing Customer Shipments.- Ability to Track Shipments effectively.- Excellent interpersonal and communication skills.- Ability to work cohesively in a team and independently as required.- Strong problem-solving skills and attention to detail.- Ability to handle multiple tasks and prioritize effectively.- High level of professionalism and strong work ethic.- Ability to handle sensitive information with discretion.- Strong organizational skills.- Proactive attitude and ability to take initiative.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2024 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: Stoney Creek, CA

Posted Date: 10/29/2024