Customer Service Representative

We are seeking a Customer Service Representative to join our team in the industry located in Concord, Ontario, Canada. This role involves handling customer inquiries, resolving complaints and maintaining customer accounts. The role offers a short term contract employment opportunity.Responsibilities:- Handle both verbal and written customer inquiries with professionalism and accuracy.- Resolve customer complaints, adhering to company policies and procedures.- Process Move In/Out Service Orders as required.- Identify, address, and escalate issues or disputes in a timely manner to the relevant parties.- Document all customer service activities, comments, and contact information in customer accounts with clarity and precision.- Assist with New Services, Signed Customer Agreements, and Security Deposit requests.- Ensure compliance with all company policies and procedures.- Offer high-level customer service in a professional and courteous environment.- Suggest improvements to work processes when appropriate.- Proficient in the use of Microsoft Outlook and Microsoft Excel.- Must hold a minimum of 2 years of experience as a Customer Service Representative or in a similar role.- Proficiency in Microsoft Outlook and Microsoft Excel is expected.- Excellent communication and problem-solving skills are required.- Expected to maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.- Must have the ability to work in a team and also take the initiative in a customer-centric environment.- Openness to receiving feedback and willingness to improve.- Able to multitask, prioritize, and manage time effectively.- High school diploma or equivalent; a bachelor's degree in a relevant field may be preferred.- Must have the ability to remain calm when customers are stressed or upset.- Comfortable using computers and other types of technology as needed to perform job duties.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2024 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: Concord, CA

Posted Date: 10/29/2024