Customer Service Representative

We are in search of a Customer Service Representative to become a part of our team in Concord, Ontario, Canada. This role involves handling customer inquiries, resolving complaints, and updating customer records. The job function is primarily within the Customer Service industry and offers a short-term contract employment opportunity.Responsibilities:- Handle customer inquiries both verbally and written, ensuring all queries are addressed promptly and accurately- Resolve customer complaints, adhering to company policies and procedures throughout the process- Manage the process of moving in/out service orders, ensuring a smooth transition for customers- Identify, resolve, and escalate issues or disputes to the appropriate personnel in a timely manner- Record all customer service activities, comments, and contact information on customers' accounts in a clear and concise manner- Assist with new services, signed customer agreements, and security deposit requests, providing support and guidance as needed- Ensure adherence to all company policies and procedures, maintaining a high level of integrity and professionalism- Provide a high level of customer service, fostering a professional and courteous environment for all customers- Provide suggestions and ideas on the improvement of work processes, contributing to the overall efficiency and effectiveness of the team- Utilize Microsoft Outlook and Microsoft Excel to manage and organize tasks efficiently.- Possession of a minimum of 2 years of experience in a customer service role- Proficient in the use of Microsoft Outlook and Microsoft Excel- Excellent communication and interpersonal skills- Ability to handle and resolve customer issues efficiently- Strong problem-solving skills and the ability to think quickly under pressure- Ability to work well in a team and foster a positive work environment- Flexibility to work in different shifts or extended hours if necessary- High school diploma or equivalent required; higher education is a plus- Experience in a call center environment is a plus- Strong multitasking abilities and attention to detail- Demonstrated ability to handle confidential information.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2024 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: Concord, CA

Posted Date: 10/29/2024