Customer Service Representative

We are offering a short term contract employment opportunity for a Customer Service Representative in Concord, Ontario. This role is within the industry, where you will be responsible for handling customer inquiries and ensuring high levels of customer service. Responsibilities:- Address customer inquiries both verbally and in written form- Resolve customer complaints while adhering to company policies and procedures- Manage service orders for customer move-ins and move-outs- Identify, address, and escalate issues or disputes in a timely manner to the relevant parties- Document all customer service activities, comments, and contact information on customer accounts- Assist with new services, signed customer agreements, and security deposit requests- Ensure adherence to all company policies and procedures- Contribute ideas for the improvement of work processes- Utilize Microsoft Outlook and Microsoft Excel for various tasks- Candidate must have a minimum of 2 years of experience working as a Customer Service Representative or in a similar role.- Proficiency in Microsoft Outlook and Microsoft Excel is required.- Excellent communication and interpersonal skills are essential.- Ability to multitask and manage time effectively.- Strong problem-solving skills and the ability to think on your feet.- Candidate should have a customer-oriented approach and the ability to adapt/respond to different types of characters.- High school diploma or equivalent is required; further education in a related field will be considered a plus.- Candidate must have a strong phone contact handling skills and active listening abilities.- Familiarity with CRM systems and practices is desirable.- Ability to work in a team environment and contribute to team goals.- Candidate should demonstrate patience and have a quality focus, managing customer interactions with a positive attitude.- Understanding of customer service principles and practices is necessary.- Ability to handle stressful situations and remain calm and courteous under pressure.- Excellent data entry and typing skills.- Proficiency in English language; multilingual skills will be considered a plus.- Ability to work in a fast-paced and dynamic environment.- Flexibility to work in shifts, during weekends, or on holidays if required.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2024 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: Concord, CA

Posted Date: 10/29/2024