Customer Service Desk Analyst (Customs)

Do you have customs and customer service experience?

We're recruiting for a Customer Service Desk Analyst to join a busy customer service team based in Southampton. This team provides a single point of contact for customers 24 hours a day, seven days a week, by responding to their inquiries and providing first-line support and repairs to expedite the quick settlement of all customer incidents and requests.

This role works a weekly shift pattern and being on-call 1 week in 5.

Duties include:

• Provide 1st and 2nd line Support.
• Perform 1st line diagnosis.
• Liaison internally and externally to ensure the customers freight is kept moving at both ports and airports.
• Perform new customer installations, upgrades and configuration changes.
• Accurate escalation of incidents requiring 2/3rd line support.
• Provide excellence in Customer Service through professional and consistent support.
• Handle customer complaints.
• Maintain customer configuration and service provision records and history.

Customer Service experience in ideally transport, logistics or a similar sector would be ideal.

*Customs experience is essential along with knowledge of maritime and airfreight imports and exports*

You'll need to demonstrate excellent communication skills as well as strong customer service experience.

Location:

Southampton (Hybrid working 1-2 days per week in the office after probation)

Hours:

Weekly shift rotation either 7am-3pm, 9am-5pm and 11am-7pm plus on-call element which is currently 1 week out of 5.

Salary:

£Competitive + shift allowance

EA First Ltd are acting as an Employment Agency for this permanent vacancy.