Senior Field Service Engineer

Job Title: Security Training & Technical Services Field Engineer

Location: Southern Region

As a Training & Technical Services Field Engineer, you will provide hands-on technical support, conduct comprehensive training programs for clients, and ensure optimal performance of equipment through on-site troubleshooting and maintenance.

Position Overview:

The Training & Technical Services Field Engineer is responsible for providing technical support, fault finding and delivering training for our clients’ products throughout the southern region. The role also focuses on growing sales by collaborating with the Area and Commercial Sales teams to enhance customer engagement and product understanding.

Key Responsibilities:

• Coordinate and schedule appointments with customers in an efficient and timely manner.
• Provide on-site technical support and services to customers.
• Manage the technical aspects of customer onboarding.
• Present the value proposition of products to customers.
• Deliver product training based on customer needs.
• Conduct online webinars for training customers and internal staff.
• Support the field and commercial sales teams with technical expertise.
• Perform functionality and regression testing on new products.
• Assist the Technical Support team through phone and email as required.

Required Skills:

• In-depth industry knowledge and familiarity with company products.
• Strong communication and presentation skills.
• Excellent problem-solving abilities and strategic thinking.
• Consultative selling approach, with effective questioning and listening techniques.
• Strong customer relationship management, ensuring needs and expectations are met.
• Excellent organizational skills with attention to detail and follow-through.
• Time-management skills and ability to work independently.
• Proficiency in Microsoft Office tools, including PowerPoint, Word, Excel, and Teams.
• Valid Full Driving License.