Sales and Part Exchange Coordinator - Scotland

Competitive Salary & Discretionary Performance Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits

With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why

Avant Homes is a housebuilder operating in Scotland, the North East & North West of England, Yorkshire and the East & West Midlands and Wales, with nine regional offices employing over 600 people.

We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.

Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.

We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today?

Due to continued success and future business growth, we have an exciting opportunity for a Sales and Part Exchange Coordinator to join our team based at our East Scotland head office in Edinburgh.

The Role

Are you organised, analytical and have a good attention to detail?
Are you experienced in delivering timely and efficient new homes' exchange completions?
Do you want to be a part of a friendly, driven team?

If yes, then look no further, your next career could be with us!

Joining our team as Sales and Part Exchange Coordinator, you will be a part of the regional sales team to provide professional and customer-centric regional sales, conveyancing advice, support and coordination services to all customers to proactively and efficiently progress new sales reservations through to exchange of contracts/missives and successful legal completion/settlement acting as a key point of contact for all parties.

Key duties and requirements

You will also be responsible for but not limited to;

• Work as part of the regional sales team to deliver the completions required, proactively progress new sale plot reservations through to exchange of contracts and successful legal completion in strict accordance budgeted forecast expectations.
• Be the point of contact and trusted 'go to' person for all regional purchasers from reservation through to completion keeping customers fully and regularly informed throughout, working in close and coordinated partnership with customers, solicitors and all third parties to ensure that contracts and completions occur as speedily as possible.
• Ensure that all notices are achieved, funds requested & deposited, whilst delivering an excellent customer experience through the conveyance process, breaking down barriers and overcoming issues to achieve timely exchange of contracts and legal completions
• Demonstrate & actively apply a detailed knowledge of mortgage application, conveyance processes.
• Provide highly valued advice, support and guidance to all customers who have reserved to facilitate the achievement of contract exchange and legal completion deadlines.
• To be the point of contact for all estate agents, solicitors, financial and mortgage advisors to actively facilitate the timely & efficient delivery of successful contract exchanges and legal completions.
• Work in close partnership with the Group legal team to process regional reservations through to exchange, the legal completion ensuring systematic, prompt & proactive communication with all parties involved.
• Understand and keeping fully appraised of the regional Avant build programmes and sequences to be able to inform customers of plot completion/settlement timescales.
• Prepare CML documentation for each reservation for formal approval recording matters on the relevant IT and Customer Relationship Management systems, updating any CML should the financial mechanics of any reservation differ from that agreed at the point of reservation.

Who are we looking for?

To be successful as our Sales and Part Exchange Coordinator, you will be able to demonstrate experience of delivering timely and efficient exchange completions for a sales team within a new homes' developer.

You will have experience dealing with customers, solicitors, estate agents and financial advisors required throughout the customers new home purchase journey.

A detailed knowledge of both mortgage application and conveyance processes and legal and compliance frameworks associated and part of a new home purchase is also key.

In order to be consider you will also;

• Possess excellent communication and enthusiasm about providing a first-class customer experience.
• Have a working knowledge of industry codes of practice, such as Code of Conduct , CML, PMA.
• Possess an excellent knowledge of the HTB scheme, or other Government purchase schemes, to communicate with agents, solicitors and customers alike.
• Have a good Knowledge of the construction industry
• Have strong IT and database management skills, including the effective use of CRM system.
• Be highly organised who can project manage the delivery of service under minimal supervision

What will you get in return?

• Discretionary bonus
• Buy, sell and accrual holiday scheme
• Private Health care
• Company Pension
• Life Assurance
• Other Benefits including our exclusive Avant discount platform

If this sounds like you, join us and be a part of Avant's future success!

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