Partner Support Analyst (French)

We are looking for a Partner Support Analyst with French (12 months contract) to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities.

This role sits within the Partner Support Strategy team, which oversees the optimization of support processes, tooling, and enablement of strategic partners. It is an operationally intensive role working with various internal processes and systems to drive efficiency across the organization. Being an organized, detail-oriented mindset self-starter, you will act as a key point of contact between internal and external stakeholders.

Responsibilities:

• Assist partners and partner managers with troubleshooting.
• Triage operational requests to the appropriate teams.
• Develop a deep understanding of the business and connect the dots between teams to identify areas for efficiency and collaboration.
• Partner with cross-functional teams to drive operational improvement with a good understanding of internal policies and risks.
• Act as the primary POC for the partner onboarding and offboarding process including data collection, evaluation, and input.
• Utilize various internal tools to help onboard and provide ongoing partner support. Own resolving partner issues by using all available tools and resources.
• Provide an amazing support experience to our creators or partners across the platform.
• Maintain internal databases to ensure timely and accurate data entry.
• Provide training to partner managers on partner support and escalation processes.
• Contribute with insights based on day to day work and by executing tasks to support initiatives.

Qualifications:

• Bachelor degree and experience in managing teams and clients.
• Fluent French skills (verbal and written).
• Strong stakeholder and communication skills.
• Proficient in MS Excel and data analysis / reporting.
• Social media user with products knowledge (as a user and/or creator / publisher).
• Experience in industries such as Entertainment, Sports, Media, or Video Gaming.
• Previous experience in a customer support role in a tech company is a big plus.