Breakfix Operations Supervisor

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

CDW have a position available for a Breakfix Supervisor to become an integral part of our Operations leadership team and manage a team of professional warehousing operatives and/or repair engineers in one of our Break Fix Operations centres.

Your role will involve overseeing the daily operations, ensuring that all processes are streamlined for maximum efficiency and that quality standards are consistently met. You will also be responsible for training and developing your team, fostering a culture of continuous improvement and adherence to best practices. Additionally, you will collaborate with other departments to optimize workflow and enhance the overall customer experience. This is an exciting opportunity to make a significant impact within a dynamic and fast-paced environment, where your leadership and expertise will be highly valued.

Key responsibilities

• To lead, motivate and inspire a team of skilled coworkers
• Scheduling work to ensure correct expectations are set and timescales are met
• Ensuring that housekeeping standards are always kept to a high level
• Responsible for ensuring a team within the Break Fix operations centre is working in a cost effective and efficient manner
• Helping to ensure accurate and efficient processes are created and followed
• Ensuring that the Department and Team are continuously developed and promoted in line with the company’s vision for the future
• Working closely with other leaders to help ensure all required items and orders enter and exit the department in full and efficiently
• Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas
• Investigation and remediation of issues and process failures, the priority being customer expectations
• Identifying skills gaps and working to ensure gaps are filled and training is completed and signed off according to the defined processes
• 1 to 1 meetings with team members
• Annual performance plans with team members
• Driving utilisation to ensure the department is cost effective and working to best utilise capacity
• Work alongside our Coworker Success (HR) team to manage performance and any disciplinary procedures

Qualifications, Skills & Experience

• Leadership experience in a repair and logistics operation
• Health and Safety experience in a similar environment
• Performance management and other HR related experience
• A level of experience working in a fast paced technical environment
• An understanding of an organisational structure from a commercial perspective
• Experience as a configuration technician would be an advantage
• A passion for the IT industry in particular providing pre delivery configuration of customers equipment
• An understanding of the industry, and the role that CDW plays, including its customer base
• Business management skills with a total commitment to the highest levels of customer service
• An ability to get stuff done whilst managing competing pressures and deadlines and retaining an eye for detail and quality.

Essential Attributes

• Must be flexible
• Willing to work extra hours during peak periods to ensure SLA’s are adhered to
• Honest and hardworking
• Excellent attention to detail
• Be a leader who can manage, inspire, and live by the CDW code.
• Highly motivated self-starter with ability to work with junior and senior level coworkers
• Passionate about what you do and making a difference.
• Exceptional problem-solving skills
• The ability to multitask and manage multiple work streams and problems simultaneously.
• The ability to prioritise tasks through organisation and delegation.
• Able to demonstrate a positive, proactive, results driven team approach.
• Customer centric
• Confident and able to bring others on a journey
• Able to take articulate a technical challenge to non technical people with patience
• A highly energetic individual with a passion to lead, develop and contribute.
• Able to demonstrate adaptability in response to changing needs and priorities.
• Reliable, tolerant, and dependable under pressure.
• Able to work to deadlines.
• Has a professional ‘can do’ attitude and approach.
• A strong leader that can positively influence and inspire others to excel.

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?

What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks