IT Technician

DCBLis a highly successful client-focused business and are one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations.

Due to our continued rapid expansion, we are seeking an experienced IT Engineer to join our IT Department at our office based in Runcorn. You will be responsible for supporting the company with IT support via a ticketing system, using face to face, telephone, and remote connectivity.

Whats on offer?

• Competitive Salary between £28,000 - £32,500 (depending on experience)
• Hours of work, 08:00 16:00 or 09:00 - 17:00
• Monday Friday schedule (36.5 hours per week)
• Early finish Fridays
• 30 days holiday (including Bank Holidays)
• Employee Assistance Programme
• Newly refurbished offices
• Free Mersey Gateway bridge pass
• Free parking
• Free tea and coffee facilities
• Free monthly lunch
• Company social events
• Full training provided.
• Career development and progression opportunities
• Rapidly expanding multi-functional operation

Key Responsibilities:

• Working as a part of and collaborate within the IT department to assist with 1st-3rd line support for all staff to ensure that they can perform their operational duties on computer systems.
• Provide effective and efficient Right first Time IT Day to day and ongoing support via telephone/email/remote support for head office and remote staff to ensure there is minimal downtime or degraded service.
• Work to tight timescales in a fast-paced environment and have a can-do attitude.
• Understanding of computer networking to ensure timely resolutions of infrastructure issues.
• Ensure that Computers, Printers, Desk phones, mobiles etc are provided to end-users in accordance with agreed SLAs.
• Be able to build and manage Microsoft Windows 10 & 11 Professional operating systems, Android, and Apple devices.
• Be able to manage all on premise servers, virtual servers, remote applications, and services.
• Undertaking of IT projects and tasks as determined by the IT Manager.
• Any other reasonable task or duty as requested by the Company, including providing support which could be out of the businesses core operating hours.

Essential Qualifications/Skillset:

• Minimum 3 Years Experience in an IT Infrastructure role
• Understanding and knowledge of Microsoft Server 2008-2022, configure, maintain and fault finding.
• Build, configure, maintain and fault find on Windows 10/11 Pro O/S clients.
• Understanding and configuration of DNS, DHCP, Active Directory, Azure Active Directory.
• O365 administrator experience including Exchange, OneDrive, Teams, and SharePoint.
• Networking, LAN, WAN, Meraki Wi-Fis, and remote connectivity experience
• VOIP Solutions, configure, maintain and fault finding.
• Understanding and knowledge of VMware, configure, maintain and fault finding. Reviewed February 2023.
• Experience with physical infrastructure including Structured Cabling, Firewalls, Routers, Switches, Servers, UPS, and NAS devices.
• Ability to perform methodical fault finding and fast resolutions for IT reported issues across all supported products and services.

Competencies Required:

• Customer focussed on service delivery.
• Excellent communication skills.
• Team-player.
• Good oral and written communication skills.
• Takes responsibility for personal development.
• Have a can-do attitude and a willingness to progress their career in the company.

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