Service Operations Assistant Manager

This is an excellent opportunity to enhance your career within the security and communications industry. You would be required to provide support and assistance to the Service and Maintenance Manager and deliver key accounts. You will need to have excellent communication skills.

The role involves: -

Key Account Coordinator for partner client.

Log and distribute calls for engineers in line with SLAs & First Time Fix.

Liaise with site engineers to ensure jobs are responded to and updated in real time.

Process completed paperwork and action additional required where applicable.

Liaise with the customer to ensure all updates are communicated effectively.

Ensure completed calls are costed in accordance with contract terms.

Updating/maintaining the companys maintenance software in line with compliance.

Attend continuous improvement meetings for partner customers.

Preparation of reports, letters, and documentation.

Generate client finance reports and deliver at monthly meetings.

Process engineer planned visits paperwork and save in the relevant location.

Provide updates to customers effectively to include jobs not complete and engineer reports where required.

Collate KPI reports and deliver at client meetings.

Provision of weekly status reports.

Collate PPM paperwork for Asset collation, produce monthly asset list for assets maintained/new assets.

Request POs and arrange for remedials to be undertaken following PPM works (To include sourcing of parts).

Chase engineers for service request updates.

Completion of Ad hoc admin tasks.

Provide training and support on company procedures/processes to ensure all team members are working to required standards.

Liaise with other departments for awareness of projects outside of the department and communicate with the team.

Ensure all requests from management are fulfilled in an accurate and efficient manner.

Assist with managing performance of department to ensure client requirements are achieved in a timely manner.

Provide resilience within the team across all branches and support where necessary.

Manage acceptance into service process.

Key experience/qualifications:

Good IT skills and a familiarity with Microsoft software packages are essential.

Excellent customer service skills.

You will be a team player with ambition.

Be able to communicate and build successful working relationships with customers and colleagues.

Excellent verbal and written communication skills.

Administration qualification (desired).

Industry knowledge would be beneficial.

Skills and Capabilities:

Microsoft software packages.

Use of CRMs.

Working hours:Monday Friday, 8.00am 5.00pm (Permanent)

Salary:Competitive salary dependant on skills, experience, and qualifications. [or insert banding]

Benefits:Commitment to annual inflation increase in salary, High Performance Club Awards, Pension Scheme, Life and Accident Insurance, Medical

Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus usual bank holidays, Birthday holiday, Perks and Employee Assistance

Program.

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