Product Manager

Job Title: Product Manager

Location:London - 3 days on site

Overview

We are looking for a Product Manager with a background in user experience , payment systems and API integrations. You will be responsible for leading the development and optimization of our payment pages and managing APIs to ensure seamless transactions and third-party integrations. Your work will play a key role in enhancing the user journey, ensuring secure and efficient payment processes, and improving overall product functionality.

Key Responsibilities

Payment Page Development and Optimization

- Own the end-to-end product lifecycle for payment pages, from initial concept to post-launch support.

- Collaborate with cross-functional teams (Engineering, UX/UI Designers, and QA) to develop user-friendly and secure payment flows.

- Ensure compliance with regulatory standards such as PCI-DSS for payment security.

- Work with analytics teams to monitor payment page performance and conversion rates, driving data-driven decisions for improvement.

- Identify and troubleshoot issues related to payments, including transaction failures, fraud, and user experience problems.

UX/UI for Payment Journeys

- Partner with UX/UI designers to create intuitive and user-centered payment flows.

- Conduct and analyze user research, A/B testing, and usability studies to understand pain points and optimize the customer payment experience.

- Ensure accessibility and responsiveness across devices (desktop, mobile, etc.).

- Drive consistency in design and experience across all payment-related touchpoints.

API Development and Management

- Define requirements for API integrations related to payment gateways, third-party vendors, and internal systems.

- Collaborate with engineering teams to design, develop, and maintain API specifications for payment processes.

- Ensure smooth onboarding of external partners and customers into the API ecosystem, providing clear documentation and support.

- Manage the API lifecycle, ensuring version control, security compliance, and scalability.

- Work closely with stakeholders to ensure the APIs meet business requirements and are delivered on time.

Cross-Functional Collaboration

- Work closely with stakeholders in Engineering, Compliance, Finance, Marketing, and Customer Support to deliver seamless payment experiences.

- Communicate progress, challenges, and updates to internal and external stakeholders, ensuring alignment and transparency.

- Act as the voice of the customer, championing user needs while balancing business goals and technical constraints.

Metrics and Reporting

- Define and track key product metrics such as payment conversion rates, transaction success rates, and API usage.

- Regularly report on product performance to senior management, identifying areas for improvement.

- Leverage data to prioritize the product roadmap and drive continuous improvements.

Experience

Product Management

- 3-5 years of product management experience, ideally with a focus on payment systems or fintech products.

- Strong understanding of payment gateways, merchant accounts, and regulatory requirements such as PCI-DSS.

- Proven ability to manage complex, cross-functional projects from conception to launch.

User Experience

-Experience working with UX/UI design teams to create user-centered products, particularly in payment flows.

- Familiarity with UX research methodologies (e.g., A/B testing, user testing, heatmaps) and their application in improving conversion rates.

- Understanding of accessibility and responsive design best practices.

API Management

- Hands-on experience defining and managing APIs, particularly related to payment systems.

- Strong technical understanding of RESTful APIs, JSON, OAuth, and other relevant technologies.

- Ability to read technical documentation and work with engineering teams to implement API changes.

Communication and Collaboration

- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into business language.

- Proven track record of working effectively with cross-functional teams, including engineering, marketing, finance, and support.

Preferred Experience

- Experience in the fintech or e-commerce industry.

- Familiarity with international payment methods, currencies, and cross-border regulations.

- Knowledge of popular payment gateway providers

- Experience with agile product development methodologies (e.g., Scrum, Kanban).