Customer Analyst

Customer Analyst - £45,000

Liverpool, Hybrid, 3 days in the office

Forward Role are working with a well-established, forward thinking retail business. The business are data driven, utilising insights to shape strategy and drive decision making. They are looking for a passionate Customer Analyst to identify data from a variety of sources, create insightful reports and present findings and recommendations to stakeholders across the business.

The idea candidate will love digging deep in to complex data, and translating large data sets in to actionable insights – telling a compelling story and working collaboratively with stakeholders to embed this insight, and enhance understanding of the customer.

You will be working within a high-performing Data Analytics team, including Data Scientists and Data Engineers.

Role & responsibilities:

• Leading on a variety of BAU analysis and in-depth project work across customer, marketing and CRM, including customer loyalty.
• Supporting the CRM and Loyalty team with high-priority Membership and Loyalty projects – understanding customer acquisition, retention and shopper frequency metrics. Along campaign analysis, evaluating performance and making recommendations for changes/future capiagns.
• Drive decision making and strategy through analysis and insight, evaluate and quantify impact of changes to support prioritising future projects
• Working in collaboration with stakeholders, understanding their challenges and business questions, and understanding how to translate this into commercial analysis

Skills & Experience:

• Experience in a Data Analytics role, with a commercial and insight focus – ideally exposure to marketing and customer data
• Strong experience with SQL is essential, very confident in writing accurate code, and reviewing junior team members code
• Experience with visulisation tools such as Power BI, or similar
• Working with large data sets and generating insightful analysis
• Working in a fast paced environment with deadlines
• Working with stakeholders to drive change through insights

This is a really exciting opportunity for someone with strong SQL skills, who is looking to enhance their insight analytics career. If you enjoy working within fast-paced analytics teams and working with stakeholders, then this could be a great role for you!

This opportunity is only open to candidates who do not require sponsorship, now or in the future.