Customer Support Administrator

Found are the exclusive in-house operator of market leading UK developer FEC. We are striving to be the no.1 experience led, brand-centric 360 lifestyle operator in the UK.

We are looking for a Customer Support Administrator to join our friendly and growing team here at Found. We are searching for standout team members with a genuine passion for delivering outstanding customer service and crafting memorable living experiences for our residents. The ideal candidate excels under pressure, nurturing a positive and inclusive community environment. They will prioritize resident needs and manage all communications effectively.

What's the role?

• Be the go-to person for all customer enquiries across our homes, delivering swift and friendly assistance
• Jump into action for maintenance needs and keep everything running without a hitch
• Work your magic with contractors to ensure top service, supervise activities while ensuring everything aligns with financial regulations and budget controls.
• Ensure prompt and effective responses to resident questions and requests.
• Join the onsite team and handle the admin duties to keep everything running smoothly.
• Master new systems and technology with lightning speed.
• Create and share weekly updates on open ad closed facilities management tasks.
• Master the art of organisation with a knack for handling paperwork, filing and record keeping.
• Have a solid understanding of health and safety regulations, to keep everyone safe and sound.
• Safeguard sensitive information with expert discretion, ensuring that every confidential detail stays secure and private.

What we need

We need someone who has passion and experience in delivering exceptional customer service for a range of customers above all else, ideally within the residential sector.

Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we wanna’ see in you.

• A background and passion for customer service.
• Ability to work independently and as part of a team.
• Up for change and can adapt quickly.
• Thrives in a fast-paced environment.
• Confident and proactive approach.
• Great communication skills with the ability to negotiate with a range of stakeholders (customers and internal teams).

What's in it for you?

• 25 days annual leave increasing with service
• Pension
• Family friendly policies
• Access to gym membership discounts, cycle2work, health cash plans and more
• YAY Day - A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community.
• Together, we win - Celebrating team success with shared experiences
• Fearless Fund - We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications.
• Feel great, do great - we will be offering you different wellness programs designed to support your health, resilience, and growth.

The process

Once you've submitted your CV, the next step in the process is completing a video introduction. This gives the hiring manager a chance to get to know you beyond your CV. You'll answer three simple questions, giving us a glimpse of your personality and approach. If selected, you'll then be invited for a face-to-face interview.

Equal Opportunities

It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.