Policy Support Officer

Policy Technician
Job Details
The role is responsible for liaising with customers in respect to all forms of queries either by telephone, email or letter. Updating excel spreadsheets for new address details, updating internal systems, other adhoc administration duties

Key Responsibilities

• Actioning Returned post requirements
• Amending policies and cancellations
• Reviewing and updating simple reports
• Responding to customer emails
• Helping the team when needed with additional Policy related enquiries
• Outbound calling to customers and clients
• Dealing with various reports.
• Maintaining department services standards
• Promoting a positive image of Pinnacle Pet Group to customers and clients
• Responding to changing priorities and ensuring tasks are completed quickly and efficiently
• Maintaining an acceptable level of attendance, punctuality and general time-keeping.
• Department interactions to resolve policy related issues
• Identify and escalate to line manager any risks associated with both the department and the wider business
• To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care andenabling consumers to make effective decisions in their interests.

Successful Candidates Will HaveEssential

Previous administration experience
Telephony experience
Sound experience working towards productivity levels
Good attention to detail
The ability to communicate effectively written and verbal
Self motivated
The ability to use own initiative
The ability to work as part of a team
PC literate
Excellent data entry skills

Desirable
Previous customer service experience
Finance or Insurance industry experience

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Location: Borehamwood, GB

Posted Date: 10/30/2024