PINNACLE PET GROUP LIMITED
Policy Support Officer
Job Location
Borehamwood, United Kingdom
Job Description
Policy Technician
Job Details
The role is responsible for liaising with customers in respect to all forms of queries either by telephone, email or letter. Updating excel spreadsheets for new address details, updating internal systems, other adhoc administration duties
Key Responsibilities
Previous administration experience
Telephony experience
Sound experience working towards productivity levels
Good attention to detail
The ability to communicate effectively written and verbal
Self motivated
The ability to use own initiative
The ability to work as part of a team
PC literate
Excellent data entry skills
Desirable
Previous customer service experience
Finance or Insurance industry experience
Location: Borehamwood, GB
Posted Date: 10/30/2024
Job Details
The role is responsible for liaising with customers in respect to all forms of queries either by telephone, email or letter. Updating excel spreadsheets for new address details, updating internal systems, other adhoc administration duties
Key Responsibilities
- Actioning Returned post requirements
- Amending policies and cancellations
- Reviewing and updating simple reports
- Responding to customer emails
- Helping the team when needed with additional Policy related enquiries
- Outbound calling to customers and clients
- Dealing with various reports.
- Maintaining department services standards
- Promoting a positive image of Pinnacle Pet Group to customers and clients
- Responding to changing priorities and ensuring tasks are completed quickly and efficiently
- Maintaining an acceptable level of attendance, punctuality and general time-keeping.
- Department interactions to resolve policy related issues
- Identify and escalate to line manager any risks associated with both the department and the wider business
- To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care andenabling consumers to make effective decisions in their interests.
Previous administration experience
Telephony experience
Sound experience working towards productivity levels
Good attention to detail
The ability to communicate effectively written and verbal
Self motivated
The ability to use own initiative
The ability to work as part of a team
PC literate
Excellent data entry skills
Desirable
Previous customer service experience
Finance or Insurance industry experience
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Location: Borehamwood, GB
Posted Date: 10/30/2024
Contact Information
Contact | Human Resources PINNACLE PET GROUP LIMITED |
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