IT Support Apprenticeship

Are you passionate about technology and eager to start a career in IT? Probado, a leader in Managed IT Support Services & Cyber Security business in Huddersfield, is seeking a driven and curious IT Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience, learn from industry professionals, and build the foundations of a rewarding career in technology.

If you're ready to combine your love for tech with practical skills development, we want to hear from you!

In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Assist in providing first-line support to clients via phone, email, and remote access.
• Troubleshoot and resolve basic IT issues related to desktops, servers, networks, and applications.
• Escalate complex issues to senior engineers while learning advanced troubleshooting techniques.
• Participate in the setup, configuration, and deployment of hardware and software for clients.
• Monitor client systems and networks, responding to alerts and performing regular health checks.
• Document and update tickets in the service desk system, ensuring accurate tracking of all incidents and resolutions.
• Help maintain and manage client backups, security software, and updates.
• Learn and develop proficiency with various tools and platforms used by the MSP (e.g., RMM, ticketing systems, etc.).
• Assist with project work such as migrations, network installations, and system upgrades.
• Provide excellent customer service and maintain strong relationships with clients.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £13,500 - £20,000 per annum
• Monday to Friday 9am 5pm
• Hands-on experience with a wide range of IT systems and platforms.
• Ongoing mentorship and professional development.
• Opportunity to work with a diverse portfolio of clients across multiple industries.
• Access to training and certification programs to build your technical expertise.
• Competitive apprenticeship salary and opportunities for growth within the company.

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role
• A keen interest in IT, technology, and troubleshooting.
• Basic knowledge of IT systems, hardware, and software (e.g., Windows OS, Microsoft Office, Networking fundamentals).
• Strong problem-solving abilities and attention to detail.
• Excellent communication and customer service skills.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Any relevant certifications or coursework (CompTIA A+, Microsoft, Networking courses) is a plus but not required.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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