Service Desk Administrator

This is an exciting opportunity to join Burton Safes, a small but successful company specialising in the manufacture, distribution and installation of physical security solutions. Due to rapid sales growth we are looking for positive, enthusiastic individuals to join our friendly service team, helping customers and scheduling engineers.

In addition to a good basic salary, we offer a bi-monthly company bonus scheme.Youll also benefit from (20 days + 8 statutory days) annual holiday with a time served accrual system, job specific training, pension, life insurance, and enhanced maternity/paternity/adoption leave and company sick pay schemes after a qualifying period.

The primary role will be liaising with customers, processing orders and scheduling visits from our team of field based service engineers. Daily duties will include:

• Providing 1st line service support to customers.
• Processing sales orders.
• Managing in engineers to ensure timely completion of works.
• Ensuring we meet service level agreements in place with our key customers.
• Liaising with technical support and our lead engineers.
• Liaising with our fabrication department to organise product upgrades.
• Inputting service call data onto our system and tracking the progress.
• Producing quotations for requested works and invoicing for works carried out.
• Updating and generating reports from various databases on our performance levels.

To be successful, you must:

• Have experience as of working on a customer service desk, scheduling and/or a helpdesk.
• Enjoy dealing with customers and understand that the customer always comes first.
• Be organised and methodical.
• Have a good knowledge of Microsoft Office.
• Be willing to cover an out of hours phone line (usually 1 week in 4 for which you will receive additional pay).
• Knowledge of Microsoft NAV or Field Motion would be an advantage but is not essential.

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