Concierge

Contract: Government

Location: London

Hours of work: 45-60

Contract Type: Permanent

At ISS, we pride ourselves on creating places that work, think, and give.

As a Concierge, you will play a vital role in our placemaking culture, acting as an ambassador for exceptional workplace experiences for both The City of London and ISS.

Your commitment to driving the customer touchpoint journey will be essential in ensuring that our occupants feel valued and well-supported.

Job Description

This position is based on a brand-new site within the City of London contract, offering a mix of concierge, facilities management, and customer service.

As the main ISS point of contact on this smaller site, you will be the go-to person for stakeholders and receptionists, coordinating communications with cleaners and managing raised CAFM (Computer-Aided Facilities Management) requests.

In this role, you will comprehensively manage the key operational functions of the building, ensuring that landlord-controlled facilities are effectively maintained.

Your efforts will enable occupiers to enjoy all the entitlements outlined in their individual lease agreements.

As the face of The City of London within the property, you will serve as the first point of engagement for visitors, providing a best-in-class service that meets the needs of both landlords and occupiers.

You will essentially run this building like your own, ensuring a seamless experience for everyone involved.

If you are ready to make a significant impact in a dynamic environment and deliver exceptional service, apply now to join our team at ISS!

Key Responsibilities

• Primary ownership of building compliance. Ensuring all statutory tasks are completed in required timeframes and coordinating remedial actions when required
• Manage and operate the CAFM system with relation to the building. Logging jobs, uploading documents, forward maintenance planning and monthly quality/completeness audit
• Complete basic FM related tasks as required including but not limited to: fire alarm testing, emergency light testing, fire systems testing, weekly lift checks, water management, fire door checks, meter readings
• Primary contact for all occupier queries. Work with occupiers to find a suitable conclusion to these queries through direct engagement or providing suitable contact information to re-direct
• Act as emergency response to all building related incidents, completing incident reporting as necessary
• Provide a presentable first impression for all persons attending the property as occupiers, CoL stakeholders, visitors and contractors
• Manage all contractor related site visits, ensuring any works are completed safely and maintain the enjoyment of the property for the occupiers

Professional and Personal Competencies/Qualifications

• Ideally have experience working with CAFM systems (e.g.
• Concerto, Quooda & MS Office)
• Excellent customer service skills
• Health & Safety understanding
• Able to effectively communicate to a variety of stakeholders
• Be proficient in IT platforms and Microsoft Office software
• Problem solving
• Calm and measured approach to situations
• Ability to focus on a number of tasks and prioritise
• Proactive in outlook, solving problems before they arise

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.