Technical Services Analyst

Hours:40 hours per week on a five days out of seven basis, which will be determined by business need. The post holder may also be required to work hours on Saturdays in exceptional circumstances as determined by business need.

Typical Location:Office-based - Centrality Ltd (Arran Park, Chapel Road, Meppershall, Beds, SG17 5NQ)


Summary

The Technical Services Analyst will be responsible for managing the day-to-day internal IT systems of the Company. The role involves a wide range of technologies. Training and mentoring will be provided where required.

Responsibilities

It is the responsibility of the Technical Services Analyst to enable our staff to deliver excellent levels of service to our internal customers by providing a stable, secure and functionally-rich IT platform for our end users that reflects the high standard of IT systems we deliver to our customers.

• Ability to learn and adapt new technologies as they appear as driven by Company requirements.
• To install and maintain systems that ensure the smooth and productive running of the Company, its systems and its employees, allowing them to deliver maximum benefit to customers
• To ensure end users receive an excellent level of performance from their IT systems and equipment, and which enables them to do their job productively and with minimal administrative overhead
• Meet customer success criteria and performance targets
• To deliver the wider security objectives of the Company, including ISO27001 and Cyber Essentials +
• To reduce costs and drive efficiencies across the entire business
• Writing documentation, providing some coaching to your colleagues so that they can continue to learn from your experience and knowledge.

KPIs

• 95% resolution of Internal IT tickets within SLA
• To pass Microsoft certifications that are relevant to the job role and wider company objectives
• 95% positive CSAT score on Internal IT tickets
• Retention of Cyber Essentials+ and ISO27001 standards
• To reduce overall IT spend by 15%

Qualifications, Skills & Experience

• Education qualifications required: GCSE Maths and English at grade C or higher
• Education qualifications desired:A-Level standard qualifications
• Professional Qualifications required: None
• Professional Qualifications desired: MD-102, MS-700, SC-400, AZ-104, AZ-140, Extreme networks WiFi, FortiGate firewalls
• General skills (communication, questioning, problem solving)
• TCP/IP fundamentals
• Microsoft Windows-based networks and servers, including Active Directory, Entra ID (Azure AD), Azure Virtual Desktop, Intune
• Client computers running various Microsoft operating systems
• iOS mobile devices and MDM experience
• Experience of centralised administration, securing user environments with lock down
• Experience of operating system installations, adding driver support for new hardware and maintaining builds
• Ability to accurately test and diagnose problems in a systematic and logical manner prior to delivering projects to implementation
• Ability to construct a UAT testing programme and deliver and test a working solution that meets the defined success criteria
• Ability to design robust and supportable solutions with low administration and helpdesk overhead
• High attention to detail, with an emphasis on providing a seamless, fuss-free but functionally rich end user experience to our end users
• Ability to work autonomously for a wide programme of initiatives and projects, formulating a project plan and guiding it through to delivery
• Configuring networking equipment
• Some knowledge of scripting and programming fundamentals
• MS Office and other common client applications
• Experience of application packaging and software deployment concepts and technologies
• Group Policy, on-premise domains and other legacy MS technologies
• Microsoft Windows Server Update Services
• Microsoft SQL Server installation and administration
• RedStor backup solution

What Centrality can offer you in return:

At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.
We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful.


Our employee rewards include:

• 25 days holiday as year increasing to 30 with service.
• Company bonus scheme
• Employee Assistance, Westfield Health Cash Back Scheme
• Flexible working dependent upon on the role
• Endless Lavazza coffee and fruit
• Commitment and sponsorship for technical and professional development - Your personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us

About Centrality

Recently acquired by Intercity, Centrality has prided itself in growing through reputation through service excellence and commitment to precisely delivering the solutions its clients needed rather than selling technology just for technologys sake. Centrality at its heart is a people company who provide services and expertise to our customers, to help them leverage Microsoft technology to solve business challenges. Therefore, we recruit with cultural fit and values in mind. We expect individuals to be able to uphold our core values, of having a strong work ethic, focus on service excellence, a passion to collaborate with colleagues and customers, take personal accountability for their ongoing learning, who are well organised and able to deliver results. We operate a flat organisation structures were there are no boundaries, and employees are encouraged to work with colleagues at all levels.

If this sounds like you, please click on the link to apply and send us a copy of your most recent CV, and well be in touch.

Privacy Notice

We want to help people find the best role for them, and to make the most of all applications for the opportunities available at Centrality, we therefore collect and use a range of personal data to make better recruitment decisions, before applying for this role, please view our privacy policy explaining what personal data we will use in the recruitment process and how long we will store your data for.

DBS Checks

All employees who work for Centrality are asked to apply for a basic criminal records (DBS) check.

Note to Recruitment Agencies

We are proud of our fantastic people team who work hard to find candidates that have the right skills, experience, culture fit, growth mindset, who align to our HEART values and we dont accept CVs from agencies who arent on our preferred suppliers list.

Visa Sponsorship

We are unable to provide any form of VISA sponsorship for this role, therefore any applications from outside the UK will not be considered.

You may also have experience or be interested in the following: IT Manager, IT Support Manager, Networking Manager, IT Technical Support Manager, IT Service Support Manager, Microsoft, MSCE, VMware, Senior Systems Analyst, Infrastructure Manager, Network Manager, IT Support Analyst, IT Delivery etc.

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Location: Upper Stondon, GB

Posted Date: 10/31/2024